In higher and further education (HE and FE), your network connection is fundamental to everything you do. To support research, teaching and learning, you need this connection to be trusted, reliable and secure – yet also able to meet capacity needs as you grow.
Our Janet IP connection service gives you all that and more – offering you one or more IP connections to the world-class Janet Network, the UK’s national research and education network (NREN). This gives you access to the global internet, while acting as a platform for a wide range of sector-specific services delivered by Jisc.
A Janet IP connection comes with a package of services that are essential in keeping your organisation connected, such as foundation-level DDoS mitigation. This helps to make your connection cost-effective compared to commercial providers.
How the Janet IP connection helps you
A Janet IP connection offers essential connectivity, with the bandwidth and resilience you need; and comes with a package of services to help you get connected and stay connected.
The service gives you connectivity in two main ways:
IP access to the world-class Janet Network The Janet Network is purpose-built for the UK’s research and education community – serving more than 18 million users and carrying more than 1.5 petabytes annually. Your connection enables you to access a range of Jisc member services designed with your organisation’s needs in mind
Access to global networks The Janet Network offers global connectivity – including 600+ global peerings to cloud services and research networks overseas, helping you offer students a world-class, connected experience. This could help you deliver digital transformation, build a cloud-first strategy, offer transnational education, or connect to overseas research facilities
Bandwidth you rely on
A Janet IP connection is designed to meet your growing and dynamic needs by offering capacity headroom over and above the capacity you require – while applying no hard traffic limits or bursting charges.
Extra help to get connected and stay connected
As a Jisc member, you receive core services as an inclusive part of your membership. Many of these are security and network-related services, which we package with a Janet IP connection – and which support your connection and web presence.
Taken as a package, these services make a Janet IP connection more cost-effective than you might think.
These packaged services include:
DDoS mitigation - all Janet IP connections are covered by our foundation DDoS mitigation service helping you to mitigate disruption to your connection and avoid the cost and reputation damage that could arise
Janet Network CSIRT - a computer security and incident response team (CSIRT) monitors and resolves incidents on the Janet Network
The Janet Network backbone is fully resilient – but you can enhance resilience at the local level in a number of ways. We can work with you to explore resilience options. If you choose to add an additional connection, this comes with the same security services as a primary connection.
How do I get a Janet IP connection?
New members - if you are an eligible research and education organisation, you can connect to the Janet Network by becoming a Jisc member
Customers - if you are an organisation with links to research and education, you may be eligible for a Janet IP connection as a customer – for example, if you are a not-for-profit or public-sector organisation, or a research-linked enterprise. Find out more
As well as IP connections we can also offer special purpose connections to the Janet Network, bringing together your remote facilities, other sites and your education and research partners. We can work with you to tailor a service to your specific needs.
Service level description
Network connectivity from an organisation to the Janet Network, Janet’s private peerings, and to the Jisc community and to the rest of the world.
Administration of services
The connections team administer the procedures for approval and commissioning of connection services, allowing new organisations to join the Janet Network; and to upgrade, shift, merge and cancel connections.
The connections team are available during the business day on 01235 822308 or by emailing firstname.lastname@example.org.
The target availability of the network is measured monthly over a 12 month period, excluding service-affecting maintenance.
Service-affecting maintenance is capped at 0.5% and is normally carried out with at least two weeks' notice.
New connections will be installed within 90 business days of receipt of all necessary information, unless delivery of service is prevented by reasons beyond our control.
Upgrades or shifts of existing organisations: connections will be within 80 business days of receipt of all necessary information, (in the case of pre-approved upgrades, within 80 business days of authorisation) unless delivery of service is prevented by reasons beyond our control.
Cancellation of connections will be implemented within 20 business days of approval by us, unless the cancellation is prevented by reasons beyond our control.
Fault management and escalation
Faults with the service may be reported via the service desk by calling 0300 300 2212 or emailing email@example.com.
If you are experiencing an issue with the service, and wish to escalate the issue please contact us via the service desk details above.
The core of the network:
Has multiple paths built in
Uses equipment with multiple power supplies
Is in locations with power back-up systems
The external network connections to the global internet use multiple locations and multiple suppliers for resilience.
The organisation's connection to the Janet Network will only be resilient if the organisation has purchased a second connection from Jisc or, in some circumstances, from a commercial internet service provider (ISP).
Additional connections to Janet
Additional connections to the Janet Network, either for resilience purposes, or for multi-site organisations, may be purchased.
You are responsible prior to being connected, or when requesting a change to your connection, for:
Providing all relevant site information as requested
You are responsible on an ongoing basis for the following:
The provision and maintenance of its own internal network and facilities in order to utilise the Janet Network
Ensuring the Janet Network is used according to the acceptable use policy
Providing suitable contact details of a representative from within your organisation
Central UK funding enables the provision of primary connectivity for higher education organisations, further education organisations and the Research Councils.
Higher education organisations pay an annual membership subscription.
From 1st August 2019 this subscription covers, amongst other services, a resilient primary connection with a resilience bandwidth of 1Gbit/s. Resilience, of the primary connection, over this bandwidth are subject to an additional flat fee. Additional connections are available with all cost being met by the requesting organisation.
Charges for further education organisations differ according by country
Further education organisations in North Ireland, Scotland and Wales pay for additional bandwidth above that already paid for by the relevant further education funding body
For further education organisations in England, from 1st August 2019, a new FE subscription becomes available. This subscription charge will cover, amongst other services, the full annual cost of a single primary Janet IP connection and associated managed router service of up to 1 Gbit/s per college or merged college group with a single UKPRN. Additional connections are available with all cost being met by the requesting organisation.
Other organisations not funded through the central charge may also purchase a Janet Network connection provided the organisation meets the eligibility policy.
The IP connection service comprises a connection from the organisation's premises to a regional distribution mechanism and then on to a high capacity, highly reliable backbone with connections to the global internet.
The IP service supports IPv4, IPv6, unicast IP and multicast IP.
Connectivity to the global internet includes global and domestic network peering and connectivity to the European and American research networks.
An overview of the network status can be found using Netsight.
This service is included within the scope of our ISO9001 certificate.