Our mission is to create a secure environment to conduct your online activities. Our primary function is monitor and resolve any security incidents that occur on the network, with specialists tracking a range of platforms, including Unix, Linux and Windows.
We work closely with our community to detect, report and investigate incidents that pose a threat to the security of our customers' information systems. We also investigate other forms of network abuse such as spam and copyright infringement.
Due to the geographical scope of incidents, we assist national and international law enforcement agencies in their investigations, connecting them to our trusted contacts within the community.
Information security threats are not limited to particular networks or national boundaries, and we work with other CSIRTs (computer security incident response teams) across the UK, Europe and the rest of the world to manage and resolve incidents. We have built strong relationships with other security researchers and sources of security reports to ensure we provide you with a fast and effective response.
A service to safeguard the current and future Janet Network security (steering the security policies for all Janet Network connections) and Jisc customers.
The primary function is to monitor, co-ordinate and resolve any security incidents that occur on the Janet Network.
Hours of service
The Full service is available during 08:00 and 18:00, Mondays to Fridays.
Outside of the above service period, an on-call service is available from 18:00 to midnight, Mondays to Fridays and from 09:00 to 17:00, Saturday and Sundays.
Service is available on Christmas and New Year’s Day via the call-out process.
Organisatoins must ensure they understand and adhere to the security policy.
The customer is responsible on an ongoing basis for ensuring the contact details, notified to Janet Network CSIRT or Jisc service desk of a suitable representative from within the customer’s organisation, are kept up to date and any changes in responsibility promptly notified.
The customer must ensure that e-mails from CSIRT are acknowledged within a time frame commensurate with the importance of the issue.
Urgent issues should be responded to within one hour
Non-urgent, but otherwise important issues, within two business days
Less urgent issues, within five business days, as defined in SLD definitions
This service is centrally-funded.
Request for service
Request this service by contacting CSIRT directly on tel: 0300 999 2340 or via email: [email protected], or via the service desk on Tel: 0300 300 2212 or via email: [email protected].
Service delivery time
During the full service period, an initial response will be given within one hour.
During the on-call service period, an initial response will be given within two hours.