Our mission is to create a secure environment to conduct your online activities. Our primary function is monitor and resolve any security incidents that occur on the network, with specialists tracking a range of platforms, including Unix, Linux and Windows.
We work closely with our community to detect, report and investigate incidents that pose a threat to the security of our customers' information systems. We also investigate other forms of network abuse such as spam and copyright infringement.
Due to the geographical scope of incidents, we assist national and international law enforcement agencies in their investigations, connecting them to our trusted contacts within the community.
Information security threats are not limited to particular networks or national boundaries, and we work with other CSIRTs (computer security incident response teams) across the UK, Europe and the rest of the world to manage and resolve incidents. We have built strong relationships with other security researchers and sources of security reports to ensure we provide you with a fast and effective response.
Service level description
Please ensure your organisation understands and adheres to the security policy.
This service is funded as part of the Jisc subscription.
Our computer security and incident response team safeguards the current and future Janet network security and steers the security policies for all Janet connections. The primary function is to monitor, co-ordinate and resolve any security incidents that occur on the Janet network.
The customer is responsible on an ongoing basis for ensuring the contact details of a suitable representative from within the customer’s organisation are kept up-to-date by notifying us of any changes.
The customer must ensure that e-mails from Janet network CSIRT are acknowledged within a time frame commensurate with the importance of the issue.
For guidance: urgent issues should be responded to within one hour; non-urgent, but otherwise important issues, within two business days; less urgent issues, within five business days, as defined in SLD definitions.
Hours of service
The full service is available during 08:00 and 18:00, Mondays to Fridays, with the exception of Good Friday.
Outside of the above service period, an on-call service is available from 18:00 to midnight, Mondays to Fridays and from 09:00 to 17:00, Saturday and Sundays.
Neither service is available on Christmas or New Year’s Day.
Request this service by contacting Janet network CSIRT directly on tel: 0300 999 2340 or via email: email@example.com