Janet network
Serving over 18 million users, the Janet network provides UK research and education with a highly reliable and secure world-class network, enabling national and international communication and collaboration.
0300 300 2212[email protected]
Hours: 07:00 to 00:00 Monday to Friday
About the Janet network
Janet is a high-speed network for the UK research and education community.
A Janet network connection gives you an extremely reliable and high bandwidth network that will support innovation, research and learning at your organisation and may also provide you with access to other Jisc services at no additional charge.
Did you know?
- Our network covers the UK from Lands End to John O'Groats and everywhere in between
- We have over 5,000 km of optical fibre
- Our backbone runs at 100Gbit/s (with an interconnect capacity of around 40Gbit/s)
- The network is regarded as mission critical to the UK’s knowledge economy.
See case study videos of the Janet network in action.
Eligibility
Research and education organisations in the UK can connect their network to the Janet network if they are:
- Government funded further and higher education organisations
- Research Council led organisations
- An organisation whose main activity is in higher or further education or who is involved in collaboration with the research or education community (in the UK or elsewhere).
Organisations that wish to connect to the Janet network are bound by our policies.
If you are interested in connecting to the Janet network, please email the connections management group or call 01235 822308.
Public access to the internet via the Janet network
We have signed a non-exclusive partnership agreement with The Cloud to enable customers to offer public access to the internet via the Janet network. Read more about our partnership with The Cloud.
Connection types
Primary connection
The majority of organisations that connect to the Janet network have a primary connection. A primary connection provides access to the Janet network, the internet and a range of services, all underpinned by the Janet network SLA.
Additional connections
If you want to connect another campus to the Janet network or improve resilience by installing a second connection at a separate location, we can provide you with details of the options available and a quote for the charges that apply. These additional connections provide you with the same benefits as a primary connection to Janet.
Backup connections
We can also offer backup connection arrangements, depending on whether the service needs to always carry traffic or not. The level of costs charged and the technical implications will vary according to your requirements.
You can find more information on different types of connections and other related information on our community site.
For more information about any of these connections and charges that may apply, email the connections management group or call 01235 822308.
T&Cs
The terms for the provision of the Janet network service apply to the provision of a connection to the Janet network. They define the services provided by us, the responsibilities placed upon an organisation receiving these services, and any charges that may be made for these services.
The terms refer to the following documents:
Peering policy
We operate an open peering policy and all ISPs are invited to peer. We are present at the LINX, IXLeeds and IXManchester.
If and to the extent JSL agrees to permit the exchange of data traffic between our respective networks (“Peering”), and on the basis that this Peering is provided without charge, this Peering is made available without warranties of any kind, whether express or implied.
The Peering is provided “as is” and “as available” and is used by you at your own risk. JSL will not be liable for damages of any kind in respect of your use of our network, including, but not limited to, direct, indirect, special or consequential damages, to the fullest extent permitted by applicable law
In addition, if there is significant benefit through the provision of services or through the level of traffic, we can set up private peerings at suitable external peering points.
You can also join in the discussions with the Janet network peering policy group on our community site.
Further info
Service components
Regional networks (MANs)
See a list of the regional networks through which the Janet network is delivered.
IP address assignment
If you are applying for a Janet network connection, you will usually be provided with a Janet IP address range as part of the ordering process.
If you currently have a network number that belongs to a commercial ISP, it will not be possible to connect you to the Janet network using the existing range. In this instance, you will need to re-number your network.
If you have a provider independent assigned range, it should be possible to retain these addresses when connecting to the Janet network.
For information about obtaining Janet IP addresses as part of your Janet network connection, please email the connections management group or tel: 01235 822308.
For more information on IP address assignment, please visit the IP address assignment service page.
Supporting business and community engagement (BCE)
Read more about how your Janet network connection can support BCE on the community pages.
- Read our factsheet on using your Janet network connection for Business and Community Engagement (PDF)
- Read more about how members of the community used their Janet network connection to support BCE activities during the 2012 Games (PDF)
- Read our case study on how IT services at Loughborough University have adapted to meet BCE activities (PDF).
Fault reporting
Read more about the process for logging issues on our fault reporting page.
Case studies
Read how Barking & Dagenham College uses the Janet network to help inspire their students. (PDF)
Service level description
Charges
The administration service is centrally funded.
The network service is centrally funded for higher education organisations, further education organisations and the Research Councils.
In addition:
- Higher education organisations pay an annual network charge
- Further education organisations pay for additional bandwidth above that already paid for by the relevant further education funding body
- Organisations not funded through the central charge may purchase a Janet network connection (provided the organisation meets the eligibility policy).
Security
Please ensure your organisation understands and adheres to the security policy.
Service description
This service provides network connectivity from an organisation to the Janet network and so to the Janet community and to the rest of the world.
Janet network connection services administration relates to the procedures for approval and commissioning of connection services, allowing new organisations to join the Janet network, and to upgrade, shift, merge and cancel connections to existing organisations.
Hours of service
The service is available 24 hours a day, 7 days a week, all year. The associated administration service is available during the business day.
The business day is defined as Monday to Friday. It excludes 24-31 December, all English public holidays and also the Tuesday following the August public holiday.
Target availability
The target availability of the network is 99.7% measured monthly over a 12 month period, excluding service-affecting maintenance.
Service-affecting maintenance is capped at 0.5% and is normally carried out with at least two weeks' notice.
The target time to restore service due to a fault is less than 10 hours for each fault.
Fault management
Faults with the service may be reported via the service desk on tel: 0300 300 2212 or via email: [email protected].
Resilience
The core of the network
- has multiple paths built in
- uses equipment with multiple power supplies
- is in locations with power back-up systems
The external network connections to the global internet use multiple locations and multiple suppliers for resilience.
The organisation's connection to the Janet network will only be resilient if the organisation has purchased a second connection from Jisc or, in some circumstances, from a commercial ISP.
Premium services
Additional connections to the Janet network, either for resilience purposes, or for multi-site organisations, may be purchased. Please contact the service desk for more information.
Customer responsibilities
The customer is responsible prior to their organisation being connected, or when requesting a change to their connection, for:
- providing all relevant site information as requested
The customer is responsible on an ongoing basis for the following:
- the provision and maintenance of its own internal network and facilities in order to utilise the Janet network
- ensuring the Janet network is used according to the acceptable use policy
- providing suitable contact details of a representative from within the customers' organisation.
Request for service
Request a new connection or a change to an existing connection via the Connections Management Group on 01235 822 308 or via [email protected].
Service delivery time
New connections will be installed within 90 business days of receipt of all necessary information, unless delivery of service is prevented by reasons beyond our control.
Upgrades or shifts of existing organisations; connections will be within 80 business days of receipt of all necessary information, (in the case of pre-approved upgrades, within 80 business days of authorisation) unless delivery of service is prevented by reasons beyond our control.
Cancellation of connections will be implemented within 20 business days of approval by us, unless the cancellation is prevented by reasons beyond our control.
Terms and conditions
Please ensure your organisation understands and adheres to our terms and conditions.
Reviews/reporting
Access your organisations' reports via your regional dashboard.
Escalation
If you are experiencing an issue with the service, and wish to escalate the issue please contact us via the service desk on tel: 0300 300 2212 or via email: [email protected].
Technical section
The IP service comprises a connection from the organisation's premises to a regional distribution mechanism and then on to a high capacity, highly reliable backbone with connections to the global internet.
The IP service supports IPv4, IPv6, unicast IP and multicast IP.
Connectivity to the global internet includes global and domestic network peering and connectivity to the European and American research networks.
An overview of the network status can be found using Janet network netsight.
This service is included within the scope of our ISO9001 certificate.