Network and service issues

Find out if there are any current issues with the Janet connection. If you are experiencing issues with your connectivity please call 0300 300 2212.

There are no current Major Issues

Information for users

If you have problems with network access or you need advice on network related matters, please contact the nominated person in your organisation (eg computing services or your IT officer).

All organisations with a primary connection to the Janet Network will have been provided with a fault reporting letter detailing the appropriate ways to contact Jisc if you are experiencing issues with your Janet connection. 

Please contact help@jisc.ac.uk if you would like a copy of your fault reporting letter.

Follow us on Twitter

Follow @jiscmi for updates on major incidents affecting the Janet Network.