Allows users to access to the internet through a single Wi-Fi profile and set of credentials, wherever the service has been made available by participating organisations. Connection can be seamless and automatic. Janet is the UK provider of eduroam.
eduroam provides users with authenticated network logon and access to the Internet through a single Wi-Fi profile and set of credentials, wherever the service has been made available by participating organisations. Connection can be seamless and automatic. Wired connections can also be supported.
By eduroam-enabling the network, organisations can provide guest network access services to visitors without the need for guest account management, saving time and cost for both the organisation and the visitor.
Participating organisations, using their existing infrastructures, connect to national NREN-operated RADIUS systems and overlay eduroam network services, which adhere to comprehensive technical standards.
AARNet (the Australian research and education network) have created a 'what is eduroam?' animation which helps explain the benefits to users of the service.
In applying, applicants place themselves under no time commitment to implement an operational service, although it is suggested that this should be achieved within 6 months of application.
Technical support is provided by eduroam technical specialists and is available, at no extra charge, to any organisation participating in eduroam or considering joining. If you have any queries contact [email protected].
eduroam users can now more easily locate eduroam-enabled sites thanks to an app for the iPhone, iPad and Android devices.
The 'eduroam companion’ app helps users to locate their nearest eduroam point by visualising the central database of eduroam-enabled facilities on a map and provides information that the user will need in order to connect to the service.
Since the app taps into the central eduroam.org database, details of services throughout a number of participating countries are available. There are some countries that do not provide data to the eduroam.org database, so coverage is not total. Equally, not all organisations provide similarly comprehensive data sets of where they provide service.
In order to address this issue, a feature has been built in which enables users to contribute to the accuracy of service coverage information - the app allows users to tag locations where they find eduroam. Once the minimum threshold of tags have been received for a hotspot, a new location marker is created.
The iOS version can be downloaded free from iTunes. The Android version is now available from a number of sources, including Google.
Service level description
Please ensure your organisation understands and adheres to the security policy.
eduroam provides federated hassle-free wireless/wired authentication access to visitors at participating customer sites.
Wireless access is granted to users using their own username and password without the visited organisation needing to provide and administer network accounts for visitors.
Hours of service
The service is available 24 hours a day, 7 days a week, all year.
This service is centrally funded.
The target availability for the national RADIUS proxy is 99.5% during the hours of service defined above, measured monthly over a 12 month period, excluding service-affecting maintenance.
Service-affecting maintenance is capped at 0.5% and is normally carried out with at least two weeks' notice.
Faults with the service may be reported via the service desk on 0300 300 2212 or via email: [email protected].
The national RADIUS proxy servers are hosted on separate platforms located at a number of Janet colocation sites.
The customer, prior to using the service, is responsible for:
Providing and registering an organisational RADIUS proxy server.
The customer is responsible on an ongoing basis for:
Complying with the eduroam(UK) technical specifications
Keeping service information and contact details on the support server up to date.
Request for service
Request this service via the service desk on 0300 300 2212 or via email - [email protected].