Seasons change but #eduroam is always constant 24/7 365 https://t.co/NXD2bCnRPw
eduroam
Allows users to access to the internet through a single Wi-Fi profile and set of credentials, wherever the service has been made available by participating organisations. Connection can be seamless and automatic. Janet is the UK provider of eduroam.
About eduroam
eduroam provides users with authenticated network logon and access to the Internet through a single Wi-Fi profile and set of credentials, wherever the service has been made available by participating organisations. Connection can be seamless and automatic. Wired connections can also be supported.
By eduroam-enabling the network, organisations can provide guest network access services to visitors without the need for guest account management, saving time and cost for both the organisation and the visitor.
Participating organisations, using their existing infrastructures, connect to national NREN-operated RADIUS systems and overlay eduroam network services, which adhere to comprehensive technical standards.
AARNet (the Australian research and education network) have created a 'what is eduroam?' animation which helps explain the benefits to users of the service.
See a list of all participating organisations.
Key features
- 24/7 availability
- Easy, seamless access through a single Wi-Fi profile - regardless of location
- Available at no extra cost to organisations eligible for Jisc services
- Extensive UK coverage - over 275 organisations offer the service
- Global availability in 76 countries
- Access to Jisc full guest network services
Eligibility
Any Janet customer organisation is eligible to use eduroam at no additional charge. To check if you are registered email [email protected].
To apply, visit our Community page on how organisations can join the service where you will also find the eduroam application form. Applications can only be accepted from directors or network management contacts registered with Janet.
Individual users do not need to separately join the service. Instead, if you are a member of a participating organisation and you have a network logon account, you can use eduroam.
Find out more about joining eduroam on the eduroam community site.
Use of the eduroam service is subject to adherence to the:
Implementation and support
If your organisation is considering providing the eduroam service, you are recommended to familiarise yourself with the technical requirements on the eduroam documentation area of our community site.
You will also need to read and accept the eduroam usage policy. Organisations wishing to proceed and join the service should note the terms of eligibility and rules of membership.
For more information e-mail the service desk.
In applying, applicants place themselves under no time commitment to implement an operational service, although it is suggested that this should be achieved within 6 months of application.
Technical support is provided by eduroam technical specialists and is available, at no extra charge, to any organisation participating in eduroam or considering joining. If you have any queries contact [email protected].
Publications
eduroam companion
eduroam users can now more easily locate eduroam-enabled sites thanks to an app for the iPhone, iPad and Android devices.
The 'eduroam companion’ app helps users to locate their nearest eduroam point by visualising the central database of eduroam-enabled facilities on a map and provides information that the user will need in order to connect to the service.
Since the app taps into the central eduroam.org database, details of services throughout a number of participating countries are available. There are some countries that do not provide data to the eduroam.org database, so coverage is not total. Equally, not all organisations provide similarly comprehensive data sets of where they provide service.
In order to address this issue, a feature has been built in which enables users to contribute to the accuracy of service coverage information - the app allows users to tag locations where they find eduroam. Once the minimum threshold of tags have been received for a hotspot, a new location marker is created.
The iOS version can be downloaded free from iTunes. The Android version is now available from a number of sources, including Google.
Service level description
Security
Please ensure your organisation understands and adheres to the security policy.
Service description
eduroam provides federated hassle-free wireless/wired authentication access to visitors at participating customer sites.
Wireless access is granted to users using their own username and password without the visited organisation needing to provide and administer network accounts for visitors.
Hours of service
The service is available 24 hours a day, 7 days a week, all year.
Charges
This service is centrally funded.
Target availability
The target availability for the national RADIUS proxy is 99.5% during the hours of service defined above, measured monthly over a 12 month period, excluding service-affecting maintenance.
Service-affecting maintenance is capped at 0.5% and is normally carried out with at least two weeks' notice.
Fault management
Faults with the service may be reported via the service desk on 0300 300 2212 or via email: [email protected].
Resilience
The national RADIUS proxy servers are hosted on separate platforms located at a number of Janet colocation sites.
Customer responsibilities
The customer, prior to using the service, is responsible for:
- Providing and registering an organisational RADIUS proxy server.
The customer is responsible on an ongoing basis for:
- Complying with the eduroam(UK) technical specifications
- Keeping service information and contact details on the support server up to date.
Request for service
Request this service via the service desk on 0300 300 2212 or via email - [email protected].
Alternatively you can use the eduroam application form.
Service delivery time
Access to the national RADIUS proxy service will be enabled within 15 business days of receipt of all necessary customer information and the customer's completion of configuring its RADIUS proxy.
An initial response to any inquiry will be given within eight business hours.
Terms and conditions
Please ensure your organisation understands and adheres to the terms and conditions
Escalation
If you are experiencing an issue with the service, and wish to escalate the issue within Janet please contact us via the service desk on 0300 300 2212 or via email - [email protected].

This service is included within the scope of our ISO9001 and ISO27001 certificates.
Latest @eduroamUK tweets
#eduroam Picture of the Day Winner! Bravo Oliver. FYI @britishmuseum @NationalGallery @NatGalleriesSco Please call… https://t.co/Tmg9dBtTZu
eduroam Picture of the Day winner! Bit of a late one today.. https://t.co/PRp2xpzU6L
Surprised not to see Prof Brian Cox popping out from the side of the track doing another science series scene from… https://t.co/2miTJf6aYm
An early #eduroam Picture of the Day winner! Ok well you might not be able to get eduroam on the beach at Swansea,… https://t.co/S9e1vJh6dc
Don't all rush! https://t.co/dxfFJnuJDE