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Preservation

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Creative Commons attribution information
Person using computer in an office
©courtneyk via Getty
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Keep your digital assets and digital collections usable over the medium to long-term—even when digital systems and file formats change.

Contact your account manager
  • help@jisc.ac.uk

About our preservation service

Preservation is a fully managed, SaaS, shared platform developed to support all your preservation needs.

We’ve co-designed the service with Jisc members and leading preservation systems suppliers (Artefactual and Preservica). Crucially, we’ve developed the service to support institutions with a wide variety of preservation requirements; any digital object can be preserved so the service offers benefits to all areas of your institution. 

Long-term management for your digital research outputs

We also offer research systems connect and a research repository service, plus research repository plus: a single service to manage, store, preserve and share all your digital research outputs. 

The service is interoperable with your existing systems and workflows. If your data is already stored in repositories, a current research information system (CRIS), or other data management systems, we will work with the supplier to ensure the systems work together seamlessly.

We are also working towards ISO27001 accreditation. Find out more on our certification page. 

Benefits

  • A managed, robust service hosted on a secure cloud-based platform
  • Simpler data curation, with reliable, automated workflows that are easy for staff to use. Staff can identify and retain valuable material while disposing of obsolete data in a timely way, so they’re freed up to focus on other activities
  • Reduced risk of data loss, damage or alteration when migrating metadata and digital objects into, and out of, storage systems
  • It supports preservation of research where the researcher doesn’t have access to subject or funder repositories
  • The service supports institutional reputation and research integrity, keeps your ERM data available and useable for auditing purposes and helps you demonstrate compliance with funder mandates on long-term availability 

Member story: keeping up with digital archives

We worked with St George’s, University of London on the pilot of the preservation service, helping them to ensure that their records are compliant and accessible for years to come.

Read the full story with St George’s, University of London.

Why preservation? 

If you’ve got robust back-up IT systems and multiple copies of digital files, or you have a repository for research outputs, you may think you’ve got preservation covered already. 

With short-term file-saving solutions and one-time deposit systems files can usually be found, but their usability will deteriorate over time. That’s where a preservation policy and a preservation system come in. Together, they help to ensure digital assets are findable and usable long-term.

Preservation is an ongoing process that extends the ability to use information even beyond the lifetime of existing systems and formats.

A preservation system will ensure you fulfil your compliance obligations even when funder and publisher mandates specify that research outputs must be available for reuse for ten years or more. And it’ll allow you to play your part in national and international initiatives that promote open scholarship such as FAIR, building your institution’s reputation and extending the impact of its research and collections.

A preservation system will also help you fulfil your obligations regarding electronic records management (ERM).

Preservation can:

  • Ingest selected data and metadata about any digital object, identify the necessary preservation actions and undertake them automatically
  • Create archival versions of digital files and move them to long-term storage
  • Undertake future preservation actions whenever they’re needed to maintain discoverability and reusability long term
  • Support dissemination of research outputs by creating accessible versions and making them available as required

How to sign up

If you're interested in using our preservation service, contact your account manager or email help@jisc.ac.uk.

After you sign up we can usually get you started within a few weeks. We'll just need to gather a few details from you to customise the service, then we’ll organise an onboarding meeting with you to kickstart the process.

Find your account manager

Watch the Preservica webinar on open APIs and digital preservation strategies:

Preservation service level agreement

Hours of service

Our standard cover runs from 09:00 to 17:00 (GMT/BST), from Monday to Friday (inclusive), but excluding public holidays for England and specific Jisc closure days (Jisc closure days are typically any non-public holiday days and between 25 December-1 January).

Our monitoring service runs 24/7 and major issues are dealt with accordingly by our out-of-hours incident team. Our service level agreement (SLA) timers run only during your agreed hours of cover. Our monitoring runs 24/7, 365 days of the year regardless of your cover.

Standard SLA

Priority typeLevelRespond withinDiagnosticResolve withinGoal %
Priority 1Critical30 minutes2 hours8 hours99%
Priority 2High30 minutes4 hours8 hours99%
Priority 3Medium1 hour8 hours16 hours99%
Priority 4Low2 hours8 hours16 hours99%
Priority 5Low8 hours16 hours40 hours99%

Examples of priorities

  • Priority 1 – service down (everyone is affected, and a major business process is stopped)
  • Priority 2 – service slow (everyone is affected, and efficiency is degraded)
  • Priority 3 – a function does not work but there is another way to achieve task (everyone is affected but there is an easy workaround)
  • Priority 4 – only one person has an issue (your efficiency is lower but you’re the only person affected)
  • Priority 5 – minor issue for only one person with a workaround


Overriding priorities

We aim to be flexible and recognise that sometimes there are special circumstances. Perhaps the issue affects your customers, or key staff are having issues with a critical project with an impending deadline.

Our technicians can override our standard priority assessment where there is good reason, if you have made us aware of it.

How to contact us

To report an incident, you can contact us in multiple ways.

  • Raise a ticket through the Jisc helpdesk (between 07:00-00:00, Monday - Friday)
  • Email help@jisc.ac.uk with the subject line "JORH"
  • Telephone +44 (0) 330 300 2212


Scheduled maintenance

We will give two months' notice of any scheduled maintenance. Any outage during this time is not included in the calculation of the availability.

Emergency maintenance

From time to time we will need to carry out emergency maintenance not covered in the scheduled maintenance.

In the event of emergency maintenance being needed we will inform you with as much notice as we can.

Information security and safeguarding data

We use industry standards and best practices for your information security. As an organisation we conform to ISO/IEC 27001 code of practice.

The Jisc repository was ISO 27001 audited in February 2020. This includes: assessing security risks, taking account of the threats, vulnerabilities, impacts, implementing information security controls and review of these information security controls so they continue to meet security needs.  

Review meetings

A quarterly review meeting will be held with a representative from Jisc to review the service, any issues and to see how we can provide a better service to you.

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