As one of the world’s leading public cloud platforms, Azure is a great choice that allows your organisation to dynamically provision infrastructure in the cloud.
It might also be a good idea to invest in specialist support for all your Azure compute, storage, database, networking, security, and identity management needs. Letting us do the day in, day out stuff leaves you more time to focus on your organisation’s digital transformation.
Managed services – choose your level of support
Core managed service
If you’re planning to continue to manage aspects of your Azure environments yourself, the core managed service will free up more of your time by providing:
First line support – for Azure compute, storage, networking, security, identity and compliance, and escalation to Microsoft Premier Support
Service desk – for change requests and incident handling
Configuration and management of Azure VMs patching and anti-malware
Monitoring of Azure VMs – (memory, CPU, disk, network traffic), Azure Monitor dashboards, uptime monitoring and alerting
Monthly monitoring and reporting – on patching, incident management, security and compliance, cost optimisation and availability
Add in patching and monitoring if it helps – there’s no extra cost.
Enhanced managed service
Looking for more? The enhanced managed service adds these services to the core package:
Enhanced 24/7 monitoring and pro-active alerts if your public-facing web services hosted on Azure become unavailable, with a monthly report detailing their overall availability
Automated power on/off scheduling for selected VMs to help minimise your Azure costs
Managed backup – for Azure VMs and SQL Databases – configuration and scheduling of lifecycle and retention policies
Enhanced anti-malware – for critical applications and services – COTS anti-malware config, reporting, monitoring, and alerting
Monthly calls to discuss any issues with key members of the support team (eg your Jisc account manager, managed service manager and an Azure solution architect
Two days’ free consultancy annually with our Azure solution architects or cloud consultants, (split into half-day sessions if you prefer)
An annual security review of your Azure infrastructure
A quarterly architecture review providing security/compliance/ cost recommendations and upgrades
Enhanced security – providing Security Centre Standard for all resources, AAD P1 (Conditional Access) configuration, benchmarking to CIS Level 2, configuration of Azure Firewall, longer log file retention, Azure Policy configuration, higher quantity and quality alerting, Azure DDoS configuration and enhanced endpoint protection
Managed services billing portal
Billing features for our core and enhanced service options:
Management of credits
SAML 2 support
Support that meets your needs, whatever your stage of cloud maturity
Get your service level agreement right. Procuring through Jisc gives you access to Microsoft’s strong service level agreement, giving you peace of mind and defining the crucial aspects of the service like responsibility, quality and availability between Microsoft and your organisation.
Optimise efficiencies with personalised monthly recommendation reports. They highlight information on cost best practice, reserved instances, VM right-sizing, usage best practice and the security of your Azure subscriptions. These reports include regular suggestions to help you find cost savings. We also provide monthly reports on service incidents and patching.
Get expert help and advice whenever you need it. Advice, design and hands-on working with your team are all available as consultancy support.
Getting help is simple with managed Azure. Your IT support team needs just one point of contact. It’s us!
We triage calls about service issues via our ITSM web portal and pass them on to Microsoft Premier Support if required. Pass your billing, subscription and other issues to us, too.
Jisc is a Microsoft Cloud Solution Provider (CSP) with a Microsoft Gold Cloud Platform competency and extensive expertise in the Azure platform allowing us to become your strategic business partner at any stage of cloud maturity. We can assist and facilitate procurement, design, and delivery of Azure with a support wrapper and ongoing full life-cycle management.