My blog posts
At first, some institutions were keen to block social media as – at best – a disruptive influence or – at worst – a safety threat. Its path to acceptance as a... >>
Not long ago, social media was a phenomenon viewed by many in education with some suspicion: useful, perhaps, for marketing departments to issue press releases... >>
Based in Jisc customer services, I help people make the most of all that Jisc has to offer in two key areas: libraries and digital resources.
I work with colleagues right across Jisc to help customers find solutions, drawing on all of our services and products that involve digital resources, and all those that benefit libraries and learning resource centres. This includes working particularly closely with our subject matter experts in areas such as research excellence, learning and teaching, accessibility and student experience. My support is tailored to customer needs but typically includes: briefings, webinars, participation in specialist forums, training and events, and responding to specialist enquiries.
Libraries and digital resources are fast-changing and my focus will develop according to the changing needs of our customers. Some current areas of interest include: staff and student engagement with digital resources and library services; technology to enhance library services for learning, teaching and research; social media; digital literacy and capability; open practice; and virtual staff development and support.
Following a degree in languages, I trained as a professional librarian at Sheffield University and worked in academic and research libraries between 1985 and 2000. Prior to joining Jisc in January 2015, I held a wide range of roles with the Jisc Regional Support Centre for Wales from 2000 to 2014, including libraries, digital resources, learning and teaching enhancement, and project management.
My experience includes further and higher education as well as extensive partnership working with agencies and professional bodies at national and regional level.
I’m an active member of CILIP (the Chartered Institute of Library and Information Professionals) and joined the Education Committee of UKSG in 2016. I qualified as a registered PRINCE2 practitioner in 2011.