Managed cloud
Reliable day-to-day operation of your cloud services.
Once cloud services are live, the real challenge begins: keeping them secure, available, cost-effective, and well governed over time.
Many institutions find that day-to-day cloud operations place growing pressure on internal teams — particularly where skills are stretched, environments are complex, or services have evolved quickly following migration.
Our managed cloud services provide dependable, sector-aware operational support across Azure, AWS, and Microsoft 365, helping institutions maintain stable services while retaining clear ownership and control.
Benefits
This service is designed to reduce operational risk and workload, while ensuring cloud services remain fit for purpose.
- Maintain service resilience: we support predictable availability and performance for critical teaching, learning, and research services
- Reduce pressure on internal teams: day-to-day operational tasks are handled consistently, freeing teams to focus on strategic priorities
- Improve consistency and control: standardised approaches reduce configuration drift and operational risk over time
- Support sustainable cloud use: operational practices are aligned to long-term affordability, governance, and skills capacity
What the service covers
Managed cloud services can be tailored to your environment and level of internal capability.
Day-to-day management and support
- Operational support for Azure and AWS
- Service request handling and issue resolution
- Clear escalation and communication processes
- Operational support for Azure and AWS
- Service request handling and issue resolution
- Clear escalation and communication processes
Monitoring and incident management
- Proactive monitoring of service health
- Incident coordination and resolution
- Alignment with wider security and assurance services
- Proactive monitoring of service health
- Incident coordination and resolution
- Alignment with wider security and assurance services
Patch and configuration management
- Regular patching and configuration updates
- Support for consistent, secure operation
- Reduction of unmanaged change and risk
- Regular patching and configuration updates
- Support for consistent, secure operation
- Reduction of unmanaged change and risk
Operational best practice
- Approaches aligned to education and research environments
- Clear division of responsibilities between Jisc and institutional teams
- Documentation and knowledge sharing
- Approaches aligned to education and research environments
- Clear division of responsibilities between Jisc and institutional teams
- Documentation and knowledge sharing
How to buy and get support
Our managed cloud service is available through G-Cloud and other approved public-sector procurement routes.
Your relationship manager can help define the right level of operational support.
Ready to improve your cloud operations?
Contact your relationship manager or make a customer enquiry to find out more about using the service.