Managed AWS

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Get the most out of your investment in Amazon Web Services (AWS) cloud.

Your decision to invest in AWS’s market-leading cloud platform of over 200 services will make web-scale computing easier for your developers and service providers. However, you may still find it hard to find the time and head space to focus on delivering your organisation’s digital transformation. It may be easier to save time by handing responsibility for day-to-day management of your AWS environment to our managed AWS service delivery team.

About the service

Our AWS Managed service allows organisations to procure and use AWS technologies and services, managed and supported by our expertise and experience. We can help you to improve your cloud security posture and manage your cloud spend.

The service is primarily designed to look after the day today management of your VM’s along with any supporting infrastructure such as networking, security and identity management.

Our AWS Managed service is typically bought in conjunction with buying your cloud consumption through us. However, if you have an alternative procurement route you can still buy a managed service from us.

We will create and configure your AWS account(s), including the provision of a hardware MFA to protect the root user. We will provide you with access to an ‘administrator’ user if you require it.

We offer 3 tiers of service level known as Basic, Professional and Enterprise as detailed in table below (these are designed to help you choose the right level of support required):

Choose your level of support

Service featuresBasicProfessionalEnterprise
Support hours08:00 - 18:00 (Mon - Fri)24/7, 365 days a year24/7, 365 days a year
Monitoring of VM's and infrastructure, proactive alerts and reactive support08:00 - 18:00 (Mon - Fri)24/7, 365 days a year24/7, 365 days a year
Security alert monitoring of your infrastructure08:00 - 18:00 (Mon - Fri)24/7, 365 days a year24/7, 365 days a year
Re-active alerts for your public facing web services08:00 - 18:00 (Mon - Fri)24/7, 365 days a year24/7, 365 days a year
Service level agreementIncludedIncludedIncluded
Service onboardingIncludedIncludedIncluded
Vendor escalationIncludedIncludedIncluded
Technical support via ITSM portalIncludedIncludedIncluded
Problem managementIncludedIncludedIncluded
Ongoing cost reporting via FinOpsIncludedIncludedIncluded
Service reports - monthlyIncludedIncludedIncluded
Cloud management platformIncludedIncludedIncluded
Account/relationship managerIncludedIncludedIncluded
Consumption reports (self-service)IncludedIncludedIncluded
Windows and Linux patching and verificationIncludedIncludedIncluded
Service offboardingIncludedIncludedIncluded
Change requestsIncludedIncludedIncluded
Automated power on/off schedulingXIncludedIncluded
Patch reports - monthlyXIncludedIncluded
Advanced monitoring of VM's using third party toolsXIncludedIncluded
Service review meetings - quarterlyXIncludedX
Service review meetings - monthlyXXIncluded
Access to AWS/Azure ArchitectsXXIncluded
Health and performance recommendation reports - monthlyXXIncluded
Security review - annualXXIncluded
Augmented FinOps (self-service)XXIncluded
Full lifecycle FinOps (self-service)XXIncluded
Security and compliance advice/reporting (self-service)XXIncluded

Managed services billing portal

Billing features for core and enhanced service options:

  • Cost monitoring
  • Pre-payment options
  • Management of credits
  • SAML 2 support

Support that meets your needs, whatever your stage of cloud maturity

Make sure your service level agreement is watertight. Procuring through us gives you access to AWS’ strong service level agreement, giving you peace of mind and defining the crucial aspects of the service like responsibility, quality and availability between AWS and your organisation.

Optimise efficiencies with personalised monthly recommendation reports that help you save money and keep you up to date  on cost best practice, reserved instances, EC2 right-sizing, usage best practice and the security of your AWS accounts. You will also get monthly reports on service incidents and patching.

Get expert help and advice whenever you need it. If you need advice, design, or hands-on working with your team, just ask us about additional consultancy support.

Always on

Getting help is simple with managed AWS. Your IT support team needs just one point of contact. It’s us!

We triage calls about service issues via our ITSM web portal and pass them on to AWS if required. Pass your billing, subscription and other issues to us, too.

Read more about our access to your data on AWS (pdf).

Procurement frameworks

Our cloud solutions team can support your procurement processes. For example, we can provide members and customers with AWS products and services through the digital marketplace G-Cloud framework, OCRE framework, OGVA and by direct award.

Please speak to your relationship manager or contact for further details.

Case study: providing a robust digital lifeline for people in crisis

Samaritans volunteer helpline

Samaritans provides 24-hour support, so digital transformation was a priority for them to improve business efficiencies and keep pace with the changing behaviours of its service users.

Read how Jisc helped Samaritans with their cloud migration (pdf).

Need help managing payments for our services?

Did you know you our customers can make pre-payments for Jisc cloud products and services ahead of the time they wish to use them, they can then ‘draw down’ against the pre-payment to be applied to Jisc invoices for completed projects involving Jisc products or services.

Our partnership with AWS

As an AWS Consulting Partner and AWS Government Reseller with extensive expertise in the AWS platform we can support you through procurement, design, and delivery of AWS with a support wrapper and ongoing full life-cycle management.

Visit our AWS partner page for more information.