Janet txt framework

Students receive messages while walking through their campus.

A secure SMS messaging service to manage and distribute messages to individuals or groups.

About Janet txt

Janet txt's basic service is free to set up, with no annual or monthly charges, allowing you to communicate with staff and students easily, offering time and cost savings for both your users and your institution.

The service allows you to prepare messages from templates using mail merge functions, pre-schedule delivery and to batch recipients into relevant groups for bulk delivery, for example to all staff, second-year law students, etc.

It can be integrated with Virtual Learning Environments (VLEs) such as Moodle, if required.

We have re-procured this service to take advantage of the changing SMS market and have set up a new multi-supplier SMS framework agreement for the Jisc community. 

Following rigorous OJEU rules, we have managed to reduce unit prices, bringing you a high quality, competitively-priced service. Details of this SMS framework can be found in the Janet txt framework buyer's guide (pdf).

Key features

Multi-supplier framework

Janet txt is a multi-supplier framework. Your institution can either award the contract directly to the first-ranked supplier (Commify UK) or run a mini-competition against your specific requirements with all the suppliers on the framework. The three suppliers are:

Self-service and customisation

It also supports customisation and branding options so that the tools and the messages are clearly associated with your organisation.

The service allows participating organisations to administer and regulate their own usage of texting facilities, with specific billing and auditing reports.

Safe and secure

The service has been designed as a secure and highly available facility. It complies with best practice related to the handling of data for minors or vulnerable adults with relevant operating staff having undergone Disclosure and Barring Service (DBS) checks.

Using the supplier’s API, you have access to a suite of message distribution and management services within a secure ISO 27001 certified environment.

Ensuring business continuity

Janet txt can be integrated into your business continuity plans as the preferred way to communicate with staff and students.

Case studies

You can find testimonials and case studies on the on the Commify UK , PageOne and Reach-interactive websites.

How to make an award

Details on how to make a direct award or run a mini-competition can be found in the buyer's guide.


Janet txt is available to the research and education community.

Service level description

Service description

Janet txt is a secure SMS messaging service, enabling you to manage and distribute messages to specific individuals or groups via mobiles, landline or email.

Your responsibilities

You will need to create an account with the relevant supplier. It is recommended that your institution monitors the validity of any SMS blocks it purchases in terms of expiry dates.


Each organisation pays for the texts etc that it purchases. Jisc makes no additional charge for use of the framework.

If you have any other questions please contact help@jisc.ac.uk.


Please contact the supplier in the first instance if you experience any issues.

If there are still outstanding issues that you wish to escalate, please see the complaints and escalations page for details.

ISO certification

This service is included within the scope of our ISO9001 certificate.

Read more about International Organisation for Standardisation (ISO) standards and view Jisc certificates.

ISO 9001-2015 UKAS logo