Digital experience insights
Use powerful data from our insights surveys to drive your digital strategy.
For enquiries contact:
About digital experience insights
Our digital experience insights surveys show how your students and staff are using the technology you offer, what is making a difference to their learning and working experiences and where improvements can be made.
Our surveys yield actionable data to directly inform your digital strategy and investment in the digital estate. They also provide a structured process to engage your students and staff in conversation about the digital services and environment you offer.
Our surveys collect data that is of immediate and practical value – they help you respond promptly to changing situations and understand and improve the digital experience you offer. We offer surveys for students, teaching staff, professional services staff and researchers.
Benefits
Digital experience insights enables you to:
- Capture data to inform future investment decisions
- Support digital leaders to plan transformation and enhance the digital experience of students and staff
- Secure return on investment, efficiency and productivity savings
- Identify gaps in provision and provide targeted support
- Run a series of ‘pulse’ surveys to support providers as they respond to changing student and staff needs in light of the COVID-19 pandemic
- Establish baseline data and monitor year on year improvements
- Benchmark your progress against others’ nationally
- Demonstrate enhanced levels of engagement and respond to the student voice
What's included?
The insights service, extensive support and sector benchmarking datasets are available to subscribers. Key features of the service include:
- Tailored question sets for students, teaching staff, professional services staff and researchers
- Guidance and support on how to run the surveys, analyse and use your data
- Live data analysis
- Sector benchmarking data
- Annual reports that highlight national issues
- Membership of an active and vibrant community of practice with online and face-to-face activities and support
Explore features and benefits further on the digital experience insights service site.
Pricing
Pricing depends on the size of your university ranging from £500 - £5,000 depending on your Jisc band. 2020-21 insights surveys are fully discounted for colleges. Get in touch via the service website and we will get back to you with a quote.
Get started with digital experience insights
The 2020/21 digital experience insights surveys are now open.
If you are interested in participating in any of our surveys please contact us about digital experience insights at help@jisc.ac.uk.
Subscribe to digital experience insights
Creating a digitally-enabled organisation
Combine digital experience insights and building digital capability to really make your investment count. See how these services work together (pdf).
Access our 2020 survey reports
- Teaching staff digital experience insights survey 2020: UK further education (FE) findings (pdf)
- Teaching staff digital experience insights survey 2020: UK higher education (HE) findings (pdf)
- Teaching staff digital experience insights survey 2020: question by question analysis for both further and higher education (pdf)
- Learner digital experience insights survey 2020: UK further education (FE) findings
- Student digital experience insights survey 2020: UK higher education (HE) survey findings
- Student digital experience insights survey 2020: question by question analysis of findings from students in UK further and higher education (pdf)
- Researcher digital experience insights survey 2020: UK higher education pilot survey findings (pdf)