Digital experience insights
Use staff and student feedback to make smarter investments in digital.
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About digital experience insights
Finding out what students and staff think about their digital environment can be challenging. Without a clear process for engaging people in conversation about your digital infrastructure and practices, it is difficult to tell whether your organisation's investment is delivering the learning and teaching experiences you expect.
Our digital experience insights service gives you a unique look at all aspects of the digital environment through the eyes of your students and staff. It provides practical mechanisms for:
- Engaging with staff and students
- Analysing their responses
- Planning and implementing changes to improve their experience of the digital environment
Our service provides you with robust data that can help you make better decisions about the future. Benchmarking data shows whether any issues are local to your organisation or are common to all.
It is built on several years of work with universities, colleges and training providers developing our student digital experience tracker, an online survey of students expectations and experiences of using technology. Pilot organisations are already using the insights they have gained from students to inform their own strategic visions for digital and to ensure they invest wisely in technology and the supporting environment.
Our 2018 survey reports
- Findings from students in UK further and higher education (pdf)
- Findings from the pilot of teaching staff in UK further and higher education (pdf)
- Findings from students in Australian and New Zealand higher education (pdf)
Benefits to your organisation
You’ll gain a detailed understanding of how staff and students experience their digital environment. This enables you to:
- Plan your digital transformation
- Prioritise investment in technologies and professional development that will have the biggest impact
- Improve students’ attainment and employability
- Realise the return on your investment in digital
- Track your progress and benchmark your organisation against others nationally
- Demonstrate enhanced levels of student engagement
- Provide evidence to regulators of quality improvements
- Join a community of practice and play a part in the digital transformation of the education sector
What's included?
- Survey for staff supporting the delivery of learning - gathering their expectations and experiences of using technology
- Survey for students, with tailored questions for HE, FE, work-based learners, and online learners
- Guidance and support on how to run each survey, access your data and use it to drive improvements
- Membership of an active community of practice with online and face-to-face activities to support sharing of practice
How digital experience insights is influencing transformation
Creating a digitally enabled organisation
This short booklet (pdf) shows the benefits of combining the digital experience insights and the building digital capability services to really make your investment count.
Request more information about digital experience insights or sign up to our community of practice JiscMail list to receive updates on this service.