Steve Bailey

Head of member support

My blog posts


I currently head up Jisc's member support function, incorporating subject and community specialists.

We cover everything from creating self-service advice and guidance and running public training courses to developing communities of practice and providing direct support to our members which all combine to deliver practical, effective and innovative solutions to universities and colleges.

It is my role to ensure the effective operation of the team, to make sure that it is closely embedded with the rest of Jisc and that we are delivering solutions to our members that make a genuine and demonstrable difference.


I have an extensive background in information management related topics, in particular records management and information governance and have taken a key role in advising the further and higher education sectors about these areas for over a decade.

In later years my responsibilities also covered business intelligence, research information management and issues relating to institutional strategic planning.