Transforming our library support services
Developing a more effective, efficient and cohesive set of library services
4 years and 3 months
Ended 31 Jul 2020100%
£250k to £1m
Through consultation with Research Libraries UK (RLUK), the Society of College, National and University Libraries (SCONUL) and libraries, we will enhance and integrate existing services such as the Journal Usage Statistics Portal (JUSP) and Knowledge Base+.
What we are doing
A review of our library support services was undertaken by Sero HE and Ithaka S+R in 2015. As part of this process we consulted with individual academic libraries along with both RLUK and SCONUL. The review outlined a number of recommendations which you can read in a summary: Jisc library support services: enhancing efficiency and effectiveness, including a number of appendices and Jisc’s response.
These recommendations form the basis of a programme of work, of which the main activities are:
- Developing a a national bibliographic knowledgebase (NBK)
- Orchestrating the data used by each of the library support services, standardising data sources between services and eliminating unnecessary duplication of effort
- Working on a more detailed understanding of how our library support services support librarians’ activities - for example, from acquisition and licensing through to usage gathering and perpetual access. This will enable us to present Jisc services to librarians in a clear, consistent way through improvements to service interfaces
- Consolidating maintenance systems/web and making more effective use of cloud infrastructure. API development will support and deliver on the data orchestration activity
We will take an iterative approach to developments, both enhancing and integrating existing services and taking the initiative with new opportunities and challenges for the library sector.
Progress so far
Our new library hub services are accessible to even more Jisc members and specialist libraries, offering significantly expanded scope and coverage in a more streamlined and efficient single bibliographic database.
On 30 September 2019 we launched our licence subscriptions manager service. Using this service, you can search, subscribe and manage all your subscriptions to Jisc Collections-negotiated digital content and other selected Jisc services.
Why this matters
Our core library support services (eg JUSP) are long-established and widely used. They were conceived and designed to support particular library needs and as a result they are fragmented, generally operate independently and duplicate effort. Also our services are not presented coherently to libraries making it difficult for them to optimise usage.
We’re working on new services where the benefits will extend beyond the walls and systems of libraries into associated areas such as research data management and administration. Introducing more efficient services will allow us to enhance existing services as well as continue to develop new services as part of a clearer, more holistic library offer.
How this will help you
By making our services easier to use and ensuring they integrate more smoothly with other library systems, we will enable users to get the most out of them.
By consolidating our library offer, it will be clear how our services can support the work of librarians and enable us to be more responsive and support our members in a UK context.
We will work with both RLUK and SCONUL, as well as individual libraries.
A new library services advisory group has been created to provide Jisc with strategic advice and guidance to ensure it provides effective library management and bibliographic data services, which take account of the changing needs of higher education institutions.
List of advisory group members
Mark Toole, head of libraries and learning resources, Nottingham Trent University
Library and sector body representatives
- Ann Rossiter, executive director, SCONUL
- Anna Franca, head of collection development, King's College London
- Anne Horn, director of library services and university librarian, University of Sheffield
- Christine Wise, interim director, library services, SOAS
- Dave Puplett, head of library services, University of Greenwich
- David Prosser, executive director, Research Libraries UK (RLUK)
- Fiona Parsons, director of student and academic services, Wolverhampton University
- Mark Hughes, head of library services, Cardiff Metropolitan University
- Neil Wilson, head of collection metadata, British Library
- Nick Woolley, director of student and library services, Northumbria University
- Richard Parsons, director and university librarian, Dundee University
- Liz Waller, director of library services and university librarian, Durham University
- Chris Keene, head of library and scholarly futures
- Liam Earney, director – Jisc Collections
- Neil Grindley, head of resource discovery
- Ross MacIntyre, head of library analytics
- Siobhán Burke, library support services programme manager
Are you looking for
Join the Twitter discussion
Meet the project team
Director of digital resources business operations, Jisc
Managing director HE and research, and executive director of digital resources, Jisc
This project ran until summer 2020