R & D project

Transforming our library support services

Developing a more effective, efficient and cohesive set of library services

Just completed

This project ended on 31 July 2020

  • 4 years and 3 months

    Ended 31 Jul 2020

    100%
  • Budget:

    £250k to £1m

  • Expected outcome:

    Service development

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Data and analytics
Libraries
Resource discovery
Student working on a tablet in the library
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Student working on a tablet in the library
©Wavebreakmedia via http://www.istockphoto.com/photo/young-focused-student-using-a-tablet-computer-gm131708640-18190590
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Our project partners

RLUK
SCONUL

Meet the project team

Project timeline

This project ran until summer 2020

Chatbots in Libraries

Chatbots – automated conversation systems – have several advantages. They are available 24/7 and are consistent and patient...

Transforming our library support services project starts.