Vscene facilitates easy communication and collaboration with colleagues by removing geographical barriers.
It opens opportunities to participate in activities ranging from teaching and learning to administration, and with the rise in satellite campuses and distance learning courses and its use continues to grow. For participants with mobility difficulties or other impairments, videoconferencing enables their inclusion.
Vscene has been developed to meet the needs of the research and education sector. It provides seamless connectivity between participants regardless of what technologies you’re using.
We are partnering with Ajenta to bring improvements to the service. From 1 March 2017 Ajenta will provide support for Vscene, and from 1 March 2018 Ajenta will take full control and it will become a paid-for service. For more information, visit the community pages.
Seamless integration Operating almost anywhere - at your desk, in multipurpose rooms or dedicated suites - enabling you to communicate with just about anyone
Intuitive interface Through simple design you will be able to manage your video conversations easily with features such as scheduling, starting a conversation and recording
Improved efficiency Save money and improve your environmental credentials by removing the costs and carbon emissions associated with travel, while increasing your productivity by spending less time out of the office or classroom
Reliability High quality delivery every time, whether on a low bandwidth mobile connection or with the full power of the Janet network behind your call, with the reassurance of optional automated testing before your meeting.
Once you have registered, Vscene offers you:
An intuitive, user-centric interface, focusing on people meeting people
The ability to launch video sessions instantly or at a scheduled time
Live conference management capability, allowing you to bring extra participants or extend the session
A good quality recording system
A streaming system that is simpler to use, with high capacity
A meeting room function to enable you to create your own public or private virtual spaces to host meetings as and when needed
A versatile desktop client, that can be installed on almost any platform by the user, without needing administrator rights
Seamless integration at your desk, in multipurpose rooms or dedicated suites, with high-quality delivery every time
Continued support for interoperability with Visimeet video desktop client
A detailed reporting facility
A dedicated, friendly and experienced support team, that knows the education sector, to help manage your conversations
Our short video tutorials have been designed to help familiarise you with Vscene.
Registered higher and further education, research, adult learning and government-funded schools are eligible to use Vscene.
You can register to use Vscene at any time. Once you have registered and have had a quality assurance test, you will be able to start using the service.
Use of Vscene is for funded UK research and education organisations to book or launch Vscene conferences until 1 March 2018. After this date, Vscene will no longer be included in the Jisc subscription. A new pricing structure will be in place for higher and further education, research, health and public sector users. Vscene will remain a free service for schools in the UK due to continued support from the Department for Education.
The introduction of charges is just one part of a new commercial strategy and partnership between Jisc and Ajenta, which will bring much-improved features and enhancements to the Vscene service. Visit the community pages for more information.
Overseas organisations or organisations outside funded UK research and education can be invited as a guest to a videoconference by a Vscene registered organisation, they do not need to register to take part.
If any queries about using Vscene, eligibility, the future service or the Jisc and Ajenta partnership, please contact the Vscene service desk on 0330 020 0404 or email [email protected].
Non-government funded organisations can be given licensed access to Vscene.
These organisations include:
British overseas territories - eg schools in St. Helena and the Falklands
Offshore governments - eg schools in Guernsey, Jersey and Isle of Man
Educational content providers eg museums or art galleries
Commercial organisations who provide educational content
We provide operational support via Ajenta, to everyone who uses Vscene. Our operational support team are based in Edinburgh.
Vscene Management Centre The Ajenta Hub 96-2 Commercial Quay Edinburgh EH6 6LX
Call 0330 020 0404 (from the UK) or 00 44 330 020 0404 (from outside the UK).
Monday to Friday: 08:00–20:00.
Additional cover may be provided out of hours on request.
You can schedule and participate in videoconferences 24/7, 365 days a year. Operational support is provided during the hours stated above, excluding New Year's Day, Good Friday, Christmas Day and Boxing Day.
A high quality videoconferencing service to enable Janet connected organisations to book and carry out one-to-one or multi-participant videoconferences with one another and with endpoints outside of the Janet network.
Vscene supports (and interconnects) IP and ISDN technologies.
Hours of service
The service is available 24 hours a day, 7 days a week, all year.
The target availability for the Vscene is measured over a 12 month period, excluding service-affecting maintenance.
Videoconferencing service and booking service: 99%
Gatekeeper hierarchy and gatekeeper service: 99.5%
Service-affecting maintenance is capped at 0.5% and is normally carried out with at least two weeks' notice.
Faults on the service may be reported at any time to the service provider by tel: 0131 650 4933 or via email: [email protected].
This helpline is staffed from:
8am to 9pm on Monday to Friday
8am to 5pm on Saturday (excluding Christmas Day, Boxing Day, New Year's Day and Good Friday)
Faults will be progressed between the above hours.
Vscene uses multiple sets of equipment located at a number of points on the network for resilience.
Staffed support is available at Vscene centres for videoconferences held outside the normal staffed period. The details of charges are available on request.
Customers can request an onsite consultancy service, subject to availability. For further information relating to tariffs and charges to be paid by any organisation receiving consultancy, contact the service desk.
The customer is responsible prior to using the service, for:
Ensuring that the video equipment at the organisation is properly configured to use the service. Quality checking services are provided to assist with this: one is automated; the other is provided by Vscene staff.
The customer is responsible on an ongoing basis for:
Ensuring that bookings for sessions involving a large number of multiple sites are normally made at least two hours before they are needed. This is so that the Vscene staff can ensure the necessary resources are allocated and available.
Vscene is centrally funded for higher education organisations, further education organisations, the Research Councils and for schools in England.
Organisations not funded through the central charge may purchase access to the service, for further information relating to tariffs and charges, contact the service desk.
Request for service
You can request this service via the service desk on tel: 0300 300 2212 or via email: [email protected]
Access your organisations' reports via your regional dashboard.
If you are experiencing an issue with the service, and wish to escalate the issue contact us via the service desk on tel: 0300 300 2212 or via email: [email protected]. For full escalation details, visit the service desk pages.
Vscene supports IPv4 only (it does not support IPv6).
The service supports:
Multi-site videoconferencing The service allows multiple endpoints using IPv4 and ISDN at difference bandwidths to join a single videoconference.
Gatekeeper The service provides a gatekeeper hierarchy that supports an E.164 dialling scheme to route calls effectively both nationally and internationally. It also provides central gatekeeper support for organisations that are unable to operate their own gatekeeper.
QA test Automated quality checking services are available to provide instant audio and video quality assessments for IP videoconferencing endpoints and AG collaboration nodes.
Streaming Streams a live videoconferencing via a web browser to remote participants whilst it is in progress.
Recording Allows registered users to record a videoconference session and download it for future uses.
Virtual venue servers and bridges Provides for connection to clients of IOCOM, Evogh and AccessGrid Toolkit and to enable interoperability with conventional videoconferencing systems.
Booking facility Provides a number of facilities through a web based user interface that enables registered users to schedule, launch and manage live videoconferences.
Operational support 1st and 2nd level technical support for queries; providing assistance with issues arising before and during videoconferences; investigating issues after a videoconference.
This service is included within the scope of our ISO9001 certificate.