I'm responsible for the day-to-day operations of Jisc's govroam service, with a particular focus on contractual, financial, and regulatory processes.
I am also scoping requirements for phase two of the service, exploring opportunities to extend and develop govroam in line with customer needs.
I briefly covered the product research manager position within the Insight team at Jisc, spending a year on qualitative and quantitative market research to improve member experience across Jisc's portfolio of products and services.
Prior to joining Jisc, I held various roles within academic publishing across books and digital resources departments. My responsibilities focused on project management and product development, leading projects from initial conception to successful launch.