Jamal Haider

Cloud services engagement manager


Role

My role is in the Jisc technologies directorate that provides digital services to our members and customers, ensuring that our capabilities and expertise are applied cost-effectively and imaginatively.

As a cloud services manager I work within the cloud services group (CSG) which is part of the enterprise division. I am responsible for the full life-cycle of cloud services including; inception, introduction, management, development and enhancement, potentially through to close down.



Background

I come from a customer services, technical support background, having worked in the information technology and services industry. I have experience across IT service management, team management, account management, and employee training.