As a business analyst I am responsible for ensuring that my customers needs are accurately captured so that any software that they use is designed or configured to meet those needs.
This involves facilitating workshops, identifying process gaps and changes and dealing with a number of stakeholders.
My previous role was at Spark New Zealand as a customer experience analyst. I hope to bring some of my Kiwi 'number 8 wire' mentality and customer-focused background to Jisc to get the best outcomes for our members and staff.
At Spark, I worked on designing and creating the Siebel CRM, an automated internet health checker and assure process as well as the roll out of a number of other products and services for external customers.