Dan Etherington

JiscMail support officer


Role

As JiscMail’s support officer, I provide second line support to the Jisc service desk.

My role involves identifying, diagnosing and troubleshooting complex issues, overseeing 1.1 million users and administering over 9,000 mailing lists. With over 20 million emails distributed per month, I ensure the service runs smoothly and undertake extensive mailing list management tasks behind the scenes.

Working within the cloud services group under the enterprise division, I also provide backup support to the online surveys service.



Background

I have seven years’ experience working in the education and technology sector; Having previously worked for Apple, I joined Jisc in 2012 working for Netskills, a former Jisc advisory service based at Newcastle University.