Research repository plus is an ‘end-to-end’ service that provides the most comprehensive and interoperable long-term management approach for your digital research outputs.
It gives you central oversight of all your research outputs, joins up your various digital research management platforms and automates the workflows that support sharing, storage and long-term digital preservation.
There are three distinct but interconnected components to research repository plus:
Research repository - multi-content repository for research articles, datasets, theses and other digital outputs
Preservation - full and active preservation to ensure your research outputs continue to be usable throughout the 25+ years research funders often demand
Research systems connect - integrates our research repository and preservation solutions, facilitating automatic preservation of digital objects and metadata submitted into the research repository
Our standard cover runs from 09:00 to 17:00 (GMT/BST), from Monday to Friday (inclusive), but excluding public holidays for England and specific Jisc closure days (Jisc closure days are typically any non-public holiday days and between 25 December-1 January).
Our monitoring service runs 24/7 and major issues are dealt with accordingly by our out-of-hours incident team. Our service level agreement (SLA) timers run only during your agreed hours of cover. Our monitoring runs 24/7, 365 days of the year regardless of your cover.
Examples of priorities
Priority 1 – service down (everyone is affected, and a major business process is stopped)
Priority 2 – service slow (everyone is affected, and efficiency is degraded)
Priority 3 – a function does not work but there is another way to achieve task (everyone is affected but there is an easy workaround)
Priority 4 – only one person has an issue (your efficiency is lower but you’re the only person affected)
Priority 5 – minor issue for only one person with a workaround
We aim to be flexible and recognise that sometimes there are special circumstances. Perhaps the issue affects your customers, or key staff are having issues with a critical project with an impending deadline.
Our technicians can override our standard priority assessment where there is good reason, if you have made us aware of it.
How to contact us
To report an incident, you can contact us in multiple ways.
Raise a ticket through the Jisc helpdesk (between 07:00-00:00, Monday - Friday)
We will give two months' notice of any scheduled maintenance. Any outage during this time is not included in the calculation of the availability.
From time to time we will need to carry out emergency maintenance not covered in the scheduled maintenance.
In the event of emergency maintenance being needed we will inform you with as much notice as we can.
Information security and safeguarding data
We use industry standards and best practices for your information security. As an organisation we conform to ISO/IEC 27001 code of practice.
The Jisc repository was ISO 27001 audited in February 2020. This includes: assessing security risks, taking account of the threats, vulnerabilities, impacts, implementing information security controls and review of these information security controls so they continue to meet security needs.
A quarterly review meeting will be held with a representative from Jisc to review the service, any issues and to see how we can provide a better service to you.