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Service

Microsoft Office 365

We have negotiated amendments to the Microsoft Office 365 agreement, covering areas related to standard liability and jurisdiction. 

For enquiries contact:

  • 0300 300 2212
  • help@jisc.ac.uk
  • Visit the Microsoft Office 365 community page

About Microsoft Office 365

Our negotiated changes to Microsoft's standard Office 365 agreement saves organisations negotiating directly with Microsoft to secure the same amendments.

The negotiated amendments to Microsoft's standard agreement cover areas including:

  • Standard liability
  • Privacy and security measures
  • Clarification of jurisdiction and legal precedence, etc.

In addition to the amendments, we can provide a functional educational overview of Office 365 and a diagram representing the interaction between different document types that form the Office 365 contract.

Guidance notes relating to the interpretation and operational application of the document set are also available.

Get started

Contact us on 0300 300 2212 or help@jisc.ac.uk to find out more.

For more information about Microsoft Office 365 and updates about the latest news and events, visit the community group.

Email help@jisc.ac.uk

Annual review

The guidance notes we have produced to accompany the agreement are maintained as laws and directives change, and as Microsoft amend their agreement.

A nominal fee of £500 per year is payable by organisations to cover some of the costs of this service.

Advice

Before entering into an agreement with Microsoft you must, as a data controller under the Data Protection Act 1998, undertake your own assessment of whether Office 365 and Microsoft's security measures are adequate and should seek appropriate legal advice if required.

The ICO's guidance on cloud computing may assist with this assessment.

More information

Useful publications

  • Cloud services for education agreements (Microsoft Office 365)

Case studies

Find out how the University of the West of England saved money with cloud email.

Service level description

Service description

Jisc negotiated amendments to the Enrolment for Education Solutions (EES) agreement.

Charges

This is a chargeable service: there is an access fee of £500 per annum, including VAT.

Customer responsibilities

Please note that your own organisation is ultimately responsible for compliance with legal obligations. The ICO's guidance on cloud computing may assist with this assessment.

Hours of service

The enquiry service is available during the business day. The business day is defined as Monday to Friday. It excludes 24-31 December and all English public holidays.

Request for service

Telephone 0300 300 2212 or via email: cloud@jisc.ac.uk

Service delivery time

An initial response to an enquiry sent to Jisc will be given within 24 hours. Your reseller will be able to advise on delivery times for services and products requested.

Terms and conditions

Organisations using the service must agree to the Jisc terms and conditions, available when subscribing to use the service.

Escalation

If you have issues that you wish to escalate, please see our complaints and escalation page for details.

ISO9001 with UK National Accreditation

This service is included within the scope of our ISO9001 certificate.

Read more about International Organisation for Standardisation (ISO) standards and view Jisc certificates.

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