Microsoft 365 offers a suite of productivity and collaboration tools, either running locally as desktop and mobile apps or via your browser. The suite includes secure and remote access to calendars, instant messaging, document management, team collaboration, telephony, video conferencing, Windows 10 and endpoint management.
Jisc offers the full range of apps and services with cost-effective pricing for government, business and the third sector. All this comes with a managed service that ensures you utilise Microsoft licencing, work securely, and always have access to Microsoft Premier Support.
The highly resilient Microsoft 365 is available on a Software-as-a-Service basis. UK customers choose to host their Microsoft 365 tenancy in the EU or UK. Either way, your data is replicated between paired data centres. The data centre replication is constant within each centre; various systems protect your data, ensuring a safe and secure environment.
Jisc is a Microsoft Cloud Solution Provider with a Gold Cloud Productivity competency. Our expertise in the Microsoft 365 platform means we can support you at any stage of cloud maturity. We can assist and facilitate procurement, design, and delivery of Microsoft 365 alongside ongoing management.
Support that meets your needs
Procuring through Jisc provides access to Microsoft’s service level agreement, giving you peace of mind. The agreement will define crucial aspects of the relationship, such as responsibility, quality, and availability, protecting your organisation.
Getting help is simple with managed Microsoft 365; you have one point of contact, us. We triage service issue calls via our web portal and pass them on to Microsoft Premier Support if required. Pass your billing, subscription, and other matters to us, too.
Choose the level of support that’s right for you:
Core managed service
If your organisation plans to manage some aspects of your Office 365, the core managed service will free up time so you can focus on the business. We will work together to find the perfect Microsoft 365 tools and configuration to meet your needs. As part of this service you will have access to:
Support for any Office 365 product issues such as Word, SharePoint or Teams, and escalation to Microsoft Premier Support if required
The correct Microsoft 365 licence for your users
Service desk for requests and incidents
Alignment of your use of Microsoft 365 with their practices, UK OFFICIAL, National Cyber Security Centre recommendations and Centre for Internet Security benchmark level 1
Jisc experts on hand as well as the Microsoft Premier Support team
Enhanced managed service
After a little extra? Take your Microsoft 365 estate above and beyond the industry standard, designed to help organisations keep control of their data. As part of this service you will have access to:
Unified labelling and data loss prevention to ensure your critical data is secure and regularly reviewed
Centre for Internet Security level 2 controls where possible, extending your security benchmark to include UK OFFICIAL better or best
A named security contact
Auto-encrypt labelling and enable alerting in Azure Sentinel, additional data protection controls
A secure score reviewed monthly by us, and support provided where necessary
Jisc as your point of contact for any security queries
As a Microsoft partner and approved reseller, we can provide members and customers Microsoft 365, consultancy and professional services. Our digital marketplace G-Cloud framework and direct award make this possible.