In research and education, staff often need high-speed connectivity on the move – as they attend conferences, manage projects, or collaborate at home and abroad.
iPass is a cloud-based wifi service, offering you seamless access to the biggest wifi network in the world (60 million wifi hotspots, in 120 countries - including BT Wi-Fi and the Cloud in the UK). See a map of iPass hotspots.
It’s a cost-effective alternative to mobile data – and a more secure alternative to ‘free’ public wifi, which comes with well-known security risks.
Provided by Jisc
By partnering with iPass, we’re able to offer the service at a competitive price for the education sector, with no hidden costs. Our flexible packages start from just 25 users.
iPass helps staff get seamless access to unlimited wifi data with one assigned account for all of the user’s wifi-enabled devices, covering more than 160 networks around the world. Other benefits include:
Off-campus connectivity - Although a separate service, iPass complements the reach of the on-campus eduroam network
Easy access - Users can connect ‘invisibly’ without having to search for free hotspots; ‘One Time Password’ means users only enter credentials once, making the process more seamless
Privacy and security - ‘One Time Password’ feature helps ensure privacy and security, by keeping user credentials hidden, and data is encrypted within the iPass app
Efficiency for IT teams - Admins can manage users via the web-based iPass dashboard
Cost savings - Per-year costs per user are equivalent to monthly costs from other providers (or similar to the cost of one day's wifi connectivity in some hotels)
A flexible deal - Bundles start from as low as 25 users, making it cost-effective even for smaller organisations
Fixed costs - A fixed fee means there are no hidden costs to organisations
Easy access via the app - The iPass app is available for iOS, Android, Windows or Mac
Start using iPass
If you're interested in using iPass, or have a specific requirement we can help with, email us and we'll put you in touch with your Jisc account manager to discuss next steps.
This document has been designed to help Jisc customers with providing first-line support for their iPass license allocated end users. Enquiries outside of the remit of this document can be sent to [email protected] for second-line support.
Wireless access is granted to users using their own username and password
Hours of service
The iPass network service is available 24 hours a day, seven days a week, all year.
Administration of enquiries will be actioned during normal office working hours, 09:00 to 17:00, Monday to Friday.
The iPass service infrastructure will have 100% availability, excluding service affecting maintenance as follows:
Open mobile portal maintenance window on Fridays:
Event start time (GMT): 12:00
End time (estimated, GMT): 01:00
In an effort to continually provide a high-quality service to our customers and partners, we have reserved a change window on Saturdays from 03:00-09:00 GMT (Fridays 19:00-01:00 PST) for software updates and general maintenance.
These upgrades are intended to have minimal (if any) impact. This window serves as a reserved slot, and a separate service alert will be provided when a scheduled maintenance has been scheduled.
Faults with the service may be reported via the iPass team on 0300 300 2212, option three or via email – [email protected].
Outside the UK: 00 44 1235 822 212.
The customer, prior to using the service, is responsible for:
Providing and registering license holder contact information
The customer is responsible on an ongoing basis for:
Complying with the iPass technical specifications
Keeping registered management and technical contact details on their iPass portal account up to date
Request for service
Request this service via the iPass team on 0300 300 2212, option three or via email – [email protected].
Service delivery time
Access to iPass portal account and orders will be processed within three working days after all required information has been emailed to [email protected].
An initial response to all enquiries will be given within four business hours.