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Guide

Identifying solutions

Page 8 of 22 - Vision and strategy toolkit

Archived
This content was archived in November 2022

About this guide

  • Published: 3 November 2020
  • Updated: 3 November 2020

View full guide as a single page

Contents

Vision and strategy toolkit
  • Understanding the present
    • Contextual inquiry
    • Trends analysis
  • Imagining the future
    • Futures cone
    • Futures wheel
  • Identifying solutions
    • Quick user interviews
    • Empathy maps
    • User journeys
    • How Might We (HMW)
    • Crazy eights
    • Solution sketches
    • Storyboarding
    • User testing
    • Innovation canvas
  • Implementing plans
    • Pre-mortem
    • Service blueprint 
    • Narrative thinking and communication 
    • Tacit assumptions

The focus of this section is making decisions on what to include in a vision and strategy. It can be difficult to narrow a lot of ideas down to a clear and focused vision, but these tools can help.

Identifying users

Three tools focus on identifying users. While a vision itself probably won’t have users in the traditional sense, the work that happens as a result of the vision will, so it can be useful to have a clear focus on who you are trying to help and how. These tools can also help with ensuring everyone on the team has a shared understanding of the goal of the vision and ensures that sessions on generating new ideas are more productive.

Techniques

  • Quick user interviews
  • Empathy maps
  • User journeys

Generating and refining ideas

The tools in this section are for coming up with new ideas and refining them. The first helps to generate prompts for ideas and identifies the most promising, the next two focus on exploring the ideas in more depth. These three tools work very well together and can be done in a couple of hours.

Techniques

  • How Might We (HMW)
  • Crazy eights
  • Solution sketches

Communicating and testing ideas

Once you have some ideas of what you want to include in your vision, you will need to communicate them clearly and test them. We have included two tools that we often use to do this. Often user testing tends to get skipped because of lack of time, but in our experience this is the most vital part of exploring ideas so we think it is always worth ensuring there is time to get feedback on your ideas from your users.

Techniques

  • Storyboarding
  • User testing

Presenting ideas

The final tool in this section focuses on a simple way to gather and present the information you will need to start to persuade other people in the organisation to buy into your ideas and, if necessary, provide funding or effort.

Technique

  • Innovation canvas

Design sprint: All these tools can be used together over an intense week. This approach is called a design sprint and can be a good way of making progress quickly as long as you can bring all the relevant people together and get them to commit the time.

All techniques in this section

  • Quick user interviews
  • Empathy maps
  • User journeys
  • How Might We (HMW)
  • Crazy eights
  • Solution sketches
  • Storyboarding
  • User testing
  • Innovation canvas
  • Quick user interviews
  • Empathy maps
  • User journeys
  • How Might We (HMW)
  • Crazy eights
  • Solution sketches
  • Storyboarding
  • User testing
  • Innovation canvas

Book Navigation

  • ‹ Futures wheel
  • up
  • Quick user interviews ›

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