Institutions now create and receive more information than ever before. Technology, the increasing size and complexity of modern organisations and the move towards a ‘knowledge-based economy’ have all helped to drive this trend. Unfortunately our collective capacity to create and disseminate information is in danger of outstripping our ability to manage it. This can often lead to individuals feeling as though they are fighting a losing battle.
What should be a positive and enabling asset can rapidly become an unwelcome burden and a drain on precious time and resources.
Whether it is the thousands of messages in an email account, the mountain of papers on a desk or the disorganised shared network, the problems are largely the same; not being able to find the right information at the right time, not being able to trust that information as being accurate and up-to-date, and not knowing what to do with it when you have finished with it.
This guide aims to help address these problems. It has been designed to answer real life questions and provide practical solutions.
It does not dwell overly on theory or assume idealised situations which bear little resemblance to reality. It does not claim to be a comprehensive guide but does provide references to sources of further information where relevant for the user who wishes to obtain more detail on a given issue.
It is particularly aimed at those who have responsibility for setting up or maintaining information and records management measures within their local area, be that a project team, department or faculty. It should also be of use to anyone who creates or uses information as part of their daily work, but who is not necessarily a trained information management professional.