We suggest you compare our 10 step model and the detailed breakdowns against practice in your area of responsibility and ask yourself the following questions:
- Are you doing additional tasks - if so, why?
- Are the tasks being done by the right people eg, do you have academic staff undertaking administrative duties that do not require academic judgement?
- Do you have systems that could carry out some of the tasks you are doing manually?
- Do you have multiple ways of performing the same task - if so, why?
You can find out more about improving your processes in our guide to process improvement. It includes some simple techniques for analysing issues and ideas for change.
In particular some of the techniques you might consider are: flow charts with swim lanes, rich pictures and Responsibility, Authority, Expertise and Work (RAEW) analysis. Read more about this at the end of the process mapping guide.
You can also find out about how some universities have benefited from so-called Lean approaches in what is a process?