Many institutions struggle to get the most out of their information systems due to the variety and complexity of their business processes. But meeting the necessary quality standards associated with EMA processes doesn’t need to be complex. The principles underlying this approach include:
- Ensuring tasks are carried out by the right people, whether a learner, administrator or academic staff member
- Automating any necessary routine administrative tasks. Digital technologies open up possibilities for streamlining the workload associated with vast quantities of paper
- Ensuring your processes have a sound academic rationale.
We can help you identify what a process needs to achieve, what skill set is needed and where information systems can help. What we can't do is design standard workflows that will suit your institution.
Workflows and processes
By workflows we mean how a process is carried out - ie, the order of tasks, who has responsibility and how information flows between people and systems. Such details will depend on how your organisation is structured and what information systems you use.
You may have different workflows for different assessment situations which is fine as long as there are valid reasons for each variant.