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Guide

Developing organisational approaches to digital capability

Supporting organisations to develop their culture, infrastructure and practices to help grow organisational digital capability and enable individual digital capabilities to flourish.

About this guide

Authors

  • Clare Killen, consultant

  • Helen Beetham, consultant

  • Sarah Knight

    Head of learning and teaching transformation, higher education

  • Published: 4 May 2017
  • Updated: 4 May 2017

View full guide as a single page

Contents

Developing organisational approaches to digital capability
  • Organisational digital capability in context
  • The digitally-capable organisation
  • Building digital professionalism
  • Strategic steps towards organisational digital capability
  • Case studies: journeys towards digital capability
  • Further resources

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  • How well does your organisation support the development of digital capabilities through its strategies, culture, leadership and infrastructure?
  • How are digital practices enabled and proactively developed in core activities?
  • How are you engaging and supporting stakeholders - from those starting out in digital practices to those at the cutting edge?
  • How well does your organisation make use of the different types of digital communication and engender respectful e-communication practice and behaviour for staff and students?

These are questions that are challenging institutions in UK further and higher education (FE and HE). 

What you'll find in this guide

This guide will address key challenges like these and support institutions to develop the culture, infrastructure and practices in core areas of activity that support both organisational growth in digital capability and enable individual digital capabilities to flourish.

The emphasis throughout is on developing contextualised approaches appropriate to your institution.

Who is it for?

This guide has been designed to support organisational leads with responsibility for developing staff and student digital capabilities in higher education (HE) and further education (FE).

It also supports a range of roles involved in the leadership and implementation of digital skills from across the organisation by providing them with the resources and strategies to develop their practices. 

Because organisational structures vary considerably, and responsibility for this may be distributed across the organisation, we recommend a coordinated approach where all stakeholders with related responsibilities work together (for example, senior leaders, heads of school, departmental heads and curriculum teams, quality, human resources professionals, IT services, staff development units, library and learning resource professionals, equality and inclusion specialists and those responsible for estates provision and management).

Structure

This guide offers a structured approach supported by a suite of tools and resources to help you to develop digital capability in your organisation.

Following a brief summary of our previous work on digital literacy and digital capability we explore what a digitally-capable organisation might look like, offer 15 new institutional case studies that show different approaches to developing digital capability and a practical, four-step model suggesting activities and resources you may wish to consider when building your own approach.

  • Organisational digital capability in context
  • The digitally-capable organisation
  • Building digital professionalism
  • Strategic steps towards organisational digital capability
  • Case studies: journeys towards digital capability
  • Further resources

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  • Organisational digital capability in context ›
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