An expert panel was asked to identify the outcomes of a successful benchmarking exercise during the project. The responses were:
- By a change in institutional policy or process
- Through change in institutional culture and leadership
Benchmarking usually involves change. Many institutions have offices focused on supporting change management. The Association of University Administrators (AUA) supports the change management group and both the Leadership Foundation and the Higher Education Academy provide development and support at more senior levels.
Change takes time and the amount of time depends upon the scale of change being attempted. It is also important to keep unintended consequences in mind – a change to improve performance in one area can affect other areas. Implementing a benchmarking programme and acting on its results will help equip the organisation to improve continuously. Focus on developing a strategy to implement leading practices and making the process changes needed to drive improved performance.
Communications to staff regarding the benchmarking initiative should be expansive, regular and delivered to many levels within the organisation.
- Strategy execution – prioritise improvement initiatives by strategic need and track performance against targets
- Manage change and improvement