Join the discussion
“If I haven’t found it by the third time I’m going to settle with whatever is there.”1
Online technology has changed the way individuals engage with each other for teaching, learning and research. This brings new challenges for the provision of academic services based on individuals’ service expectations and online behaviours.
This webinar will provide tools for evaluating and assessing academic services in relation to individuals’ current online activities and their service expectations.
What will participants learn or take away?
- Description of the visitors and residents continuum
- Demonstration of V&R mapping and evaluating modes of current online engagement against the V&R continuum to evaluate academic services
- Discussion of the attitudes and issues associated with online engagement
- Exploration of a range of possible ways of engaging potential users and providing more Resident-oriented services
- Identification of user-centred evaluation methods for measuring the effectiveness of services
- Lorcan Dempsey (chair), vice president, OCLC Research (@lorcanD)
- David White, head of technology enhanced learning, University of the Arts London (@daveowhite)
- Lynn Silipigni Connaway PhD, senior research scientist, OCLC Research (@LynnConnaway)
- Donna Lanclos PhD, associate professor for anthropological research, University of North Carolina, Charlotte (@DonnaLanclos)
How to join the webinar
Follow the guidance on joining Blackboard Collaborate sessions on the Netskills website.
About the visitors and residents model
The visitors and residents (V&R) model is a way of describing a wide range of modes of online engagement. It helps to identify and describe the behaviours that individuals exhibit while online and is a useful tool for understanding their motivations as they act under varying contexts. When in visitor mode, individuals interact online only when required, while resident mode exemplifies a more pervasive and energetic online presence. As technology continually evolves, students, teachers, staff, and more, are expected to become more resident in their actions and behaviours.
- How does your user community behave in this environment?
- Are you prepared to become more resident in your service offerings?
- How well equipped are you and your organisation to make this transition?
- Do you really need to make this transition?
Institutions of higher education expect academic departments to articulate their value to the overall mission and goals of the institution. To accomplish this, it is necessary to use both quantitative and qualitative data collection methods and analysis. In this webinar, we address various ways of evaluating user engagement, using practical examples for clarification.
- Evaluating digital services: a visitors and residents approach
- Digital visitors and residents: what motivates engagement with the digital information environment?
- 1 This quote was taken from an interview on January 19, 2012 with a US Graduate student (USG5), female, 30 years old, in Latin American Studies.
Who should attend
This webinar will be of interest to a wide range of staff involved in the delivery of services to students, researchers and staff including:
- Learning and teaching staff
- Librarians and information specialists
- Staff developers
- Learning technologists
- Student support staff
- Watch the webinar
- Evaluating online behaviours: a visitors and residents approach
This is a free event.
Register to attend by Friday 11 July 2014.