Using our framework ensures that you avoid any additional costs incurred by procuring the service directly. Members will also benefit from increased levels of compliance, whilst at the same time reducing the IT spend and administrative overhead involving in-house archiving.
Key features include:
A 100% data integrity guarantee
Two UK stored data copies accessible online
One UK stored copy held with third party ESCROW data holding company
£5m - £100m professional indemnity insurance
ISO 27001 compliance
The framework can be used by all Janet-connected organisations and will be in place until 19 December 2023 (contracts placed by Janet-connected organisations may last longer, if required).
Arkivum was selected as the supplier for this framework following an EU procurement.
Charges vary according to what is purchased and for how long. Requests can be sent directly to Arkivum to discuss further via email to email@example.com or telephone 01249 405060.
The contract is between the customer and the supplier. Customers need to retain a copy of the signed supplier contract so that others at their organisation can see what has been signed up to and for how long. More information, including the pro forma contract, can be found in the buyers’ guide.
Hours of service
The Jisc enquiry service is available during the business day. The business day is defined as Monday to Friday and excludes 24-31 December and all English public holidays.
Request for service
To use the service, please contact Arkivum directly to discuss options and costs via email to firstname.lastname@example.org, or telephone 01249 405060. If you have any questions please contact the cloud services team at email@example.com.
If you are experiencing issues with the service, please contact Arkivum in the first instance as per the buyers’ guide. If there are still outstanding issues please see our complaints and escalation page for details on how to notify us.
This service is included within the scope of our ISO9001 certificate.