4 Comments

Simon Thomson
In the UK I think some of the better socially connected higher education services are the libraries. In my experience libraries are fundamentally wired to deliver a high level of "customer service". They understand their stakeholder needs & deliver their services across a range of channels (physical & virtual).
I think other university service areas could learn a lot from their libraries. They know how to connect with people & they know they must be in the same spaces as their customer base in order to do that.
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Eric Stoller
Simon - Thanks for commenting. It's fascinating to compare/contrast the various areas within UK HE that are focused on student engagement. I agree that UK HE libraries understand the need to connect via social media as a way of connecting with students.
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Non Scantlebury
Hi Eric and Simon
Our librarians and communications expert here at The Open University Library Services Unit have been supporting social media engagement with students for a few years now! We are a very inclusive bunch indeed and are keen for students to drive our agendas just as much as we do!
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Tiffany Fifer
We support student engagement through a blend of social tools (public/private). It's important to communicate with students using the tools that work best for them (phone, social, email, video). The key is staff flexibility and adoption of new tech tools, too. It's also crucial for us to listen to students' needs and try to implement improvements whenever reasonably possible.
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