We do not believe that this outbreak will have a direct impact on most of the services we provide members.
We are continuing to monitor the situation and liaising with suppliers critical to the running of our services, and those who are dependent on our business.
Services and the Janet Network
Most of our services are designed and managed in such a way that they are easily operated and supported by colleagues working from home. Our flexible working practices mean that many of our colleagues are used to working remotely. We are providing additional support and equipment to ensure we can deliver the same level of service to you.
Openreach has announced restrictions which will affect the processing of new Janet connectivity orders. As a guide, delivery of services quoted and ordered this month (March 2020) should be expected in October 2020 or later, if further restrictions are imposed. Read our blog post for more information.
Should there be any restrictions on movement within the UK, the most likely service to be impacted is Janet and our connectivity services. If a network fault occurs, restrictions on movement may mean that we are unable to visit a site to provide a fix. If this was to occur, we will communicate directly with affected members.
Any operational impact on our services from this outbreak will be raised with our internal crisis management team immediately. Resources will then be directed to where they can have the greatest impact for all members.
Supporting our staff
We have put measures in place to ensure that our colleagues are safe, that travel is minimised, and that emergency access is maintained.
We are providing support to colleagues to ensure their safety and well-being at this difficult time. We are focusing on those who may be more vulnerable or caring for others at this time.
Events and face-to-face meetings
We will no longer be holding meetings on site with members and customers. We’ve asked colleagues to move any planned face-to-face meetings online or delay if an option isn’t possible.
We have cancelled all planned face-to-face events for members between now and the beginning of June, moving to online delivery where appropriate. Please see the relevant event pages for more details.
Access to digital content
Together with our partners, we’ve issued a collective call to all providers of digital content and software to take action to help institutions maintain their teaching and research activity during this time of crisis. Read the statement in full and see signatories.
Visit our dedicated coronavirus information page, which includes practical advice and guidance to ensure the continuity of teaching, learning and business operations during this period of enforced absence.
We will monitor, update and revise this guidance as the situation and government advice develops. We will also update you if the outbreak starts to impact on the operation of our services to you.
If you require further information on our response to coronavirus you can contact your account manager.
Last updated: 27 March 2020.