Web 2.0 refers to innovative online tools designed to enhance communication and collaboration. These include social networking sites, blogs, wikis and user-generated taxonomies or ‘folksonomies'. While potential benefits continue to emerge, Web 2.0 is already providing users with greater flexibility and access to information.
Key issues include institutional support of Web 2.0 technologies; the effects of sometimes insecure, instant messaging; and loss of control over content. JISC is exploring how learners are currently using Web 2.0 technologies in innovative ways and how emergent technologies might improve the efficiency of administrative processes and systems in Further and Higher Education.