This study, commissioned by the JISC Organisational Support Committee (JOS), has investigated the ways in which institutions manage their relationships with students, to provide a picture of the current landscape of the different strands of activities, approaches and use of ICT systems throughout the full student lifecycle. The report explores both UK further (FE) and higher education (HE) sectors and international experiences in this area, defines the stakeholder community and determines their key concerns.

Student Lifecycle Relationship Management Study

This study, commissioned by the JISC Organisational Support Committee (JOS), has investigated the ways in which institutions manage their relationships with students, to provide a picture of the current landscape of the different strands of activities, approaches and use of ICT systems throughout the full student lifecycle. The report explores both UK further (FE) and higher education (HE) sectors and international experiences in this area, defines the stakeholder community and determines their key concerns. The study raises a range of issues in the domain of student relationship management, with which some institutions are currently wrestling, and suggests areas for further investigation.

This study was carried out by Delyth Chambers Consulting Ltd and APS Ltd

 

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Summary
Start date
31 March 2008
End date
31 March 2009
Funding programme
JISC Organisational Support Programme
Committees
  • JISC Organisational Support committee
Topic