core middleware programme plan: stakeholder engagement

This stakeholder engagement chart sets out the stakeholders of the programmes, and preliminary actions to engage these stakeholders. Projects will be expected to match their stakeholder engagement plans to this plan, and align message delivery. It is likely that projects will have the same external stakeholders as the programme (or a smaller subset of these). Internal stakeholders for projects and programme will vary considerably, and it will be important for projects to focus on these groups. 

A three phase approach will be adopted, recognising the three-phases of communication: knowledge / awareness raising, dentification and promotion of benefits, embedding process.

Stakeholders

Engagement

Phase

Action

Internal

Funding Committees (JCSR and JCIE)

It is vital that the committees fully support the aims and objectives of the middleware programmes. 

Awareness Phase.

Benefits Phase.
Awareness Phase. 

 

1.  Paper full describing the work of the AAA programme and outlining how this will link in to the middleware work.  There is potential for this to be developed in to a more public facing document to help support the launch of the middleware programmes. 

2.  Frequent reports and updates at Committee meetings and via committee mailing lists.

3.  Approval of programme plans from Committees.

JISC Communications Group

The Middleware Team and Communications Group need to work together to ensure that middleware aims and messages are successfully disseminated inline with broader JISC communication

Awareness Phase.

Benefits Phase.

1.  Meet with appropriate Comms representative to discuss plans. 

2.  Include Comms rep in internal programme group.

JISC Content and Services Team

Middleware and specifically the Shibboleth development will impact directly on all JISC content and services in terms of access management.

Awareness Phase.

Benefits Phase.

Embedding Phase.

1.  Paper to all members of C&S Team explaining Shibboleth and outlining potential join-up.

2.  Planning meeting with C&S Team.

3.  Input in all meetings from C&S Team.

4.  Discuss how to pass information and outputs to JCCS.

5.  Consider role of the Journals Working Group.

JISC Development Group

It is important the core middleware development does not happen in a silo – it must align with development across JISC.

Benefits Phase.


Embedding Phase.

1.  Audit of middleware within JISC development projects.

2.  Align JISC development plans between programmes.

3.  Identify Outputs that could benefit from Shibboleth (CSR Digitisation?).

JISC Data Centres

The data centres are responsible for core resources within the JISC environment, which must be seen to be using the recommended protocols.

Awareness Phase..

1.  Fund development work at data centres.

CIE

 

 

 

Projects

Projects are key stakeholders, and it is important that they buy-in to the programme.  Support will be needed in terms of understanding stakeholder engagement and aims and objectives.

Awareness Phase.

Benefits Phase.

 

1.   Make projects aware of the project management guidelines.

2.  Work with projects to facilitate their join-up in terms of stakeholder engagement and aims and objectives.

External

HEFCE

As the programme funder HEFCE has a clear interest in the success of the middleware programmes.

Benefits Phase.

1.  Report to HEFCE as described in CSR guidelines.
2.  Include in all stakeholder reports. 

UKERNA

As the provider of the UK national infrastructure, UKERNA have a natural stake in middleware developments.  Connection will also need to be made through work being carried out in the wireless arena.

Awareness Phase.

Benefits Phase.

Embedding Phase.

1.  Involvement of UKERNA in Infrastructure programme.

2. Engagement with wireless activities through the WAG.

3.  Work with UKERNA on support for appropriate outputs.

UCISA Infrastructure Group

Given the strategic partnership with UCISA, and its focus and membership, the IG will be essential to engage with and as a route for communication.

Awareness Phase.

Benefits Phase.

1.  Invite members of group to sit on middleware programme steering board.

2.  Work with the IG to identify appropriate communication activities.

Eduserv

Eduserv will play a vital role in changing the access management environment within the UK.

Awareness Phase.

1.  Carry out SWOT analysis of environment.

2.  Involve Eduserv in core programmes. 

Athens Administrator Community

The Athens Administrator community will need to be communicated to carefully in terms of messages to make sure they understand the changes required and any changes to their roles in the new environment.

Awareness Phase.
Benefits Phase.

Embedding Phase.

1.  Produce clear guidelines for Athens administrators on intentions of the programme.
2.  Run workshops directed at Athens administrators.
3.  Use work of the Early Adopters support programme. 

British Library

 

 

 

NHS – through the CIE?

 

 

 

Publishers

If commercial publishers do not adopt the Shibboleth system, the environment will be made more complicated by the introduction of an extra access management system.

Awareness Phase.

Embedding Phase.

 

1.  Work through the PALS and Journals Working Groups to gain engagement.

2.  Fund publisher trials through early adopters work.

3.  Join-up with Internet2 work with publishers.

Publisher Systems Developer (Athens responsibility).

 

 

 

IT Departments

With the Shibboleth infrastructure, IT departments will become increasingly involved in access management issues for digital resources.  Their full engagement and understanding is essential.

Awareness / Benefits Phase.
Embedding Phase.

1.  Encourage communication through project internal stakeholders.

2. Work directly with departments through Early Adopters funding.

Institutional decision makers.  Heads of….

Shibboleth makes fundamental changes to the way institutions operate, and will therefore need buy in at a senior level.

Awareness / Benefits Phase.
Embedding Phase.

1.  Encourage communication through project internal stakeholders.

2.  Work directly with institutions through Early Adopters funding.

Development community

As an open source application, Shibboleth needs the support of a development community within the UK,

Benefits / Embedding Phase.

1.  Development of Shibboleth COP within UK.

RSCs

RSCs will play an important role in reaching the FE community and understanding the needs of this community.

Awareness Phase.

Benefits / Embedding Phase.

1.  Involve in call stage as a conduit to reach FE colleges.

2.  Involve in ‘Early Adopters’ process of the Infrastructure Programme.

Commercial

Commercial companies are also recognising the current importance of middleware.  It is important that JISC positions itself appropriately in this context.

Awareness Phase.

Awareness Phase.
Benefits Phase.

1.  Carry out SWOT analysis of environment.
2.  Consider current marketing campaigns from commercial parties in own campaigns.

3.  Make appropriate contacts with commercial bodies (IBM).

Becta

Becta are considering Shibboleth as part of their remit to UK Schools.  A current working document “towards a unified AAA infrastructure” is available.

Awareness Phase.
Awareness Phase. 

1.  Make key contact within Becta.
2.  Consider ways in which work can be mutually supportive. 

International

Internet2 / NSF

Internet2 and JISC have an informal working relationship with regard to concurrent middleware programmes.

Benefits Phase. 

1.  Send press releases to NMI-EDIT team.
2.  Look for presentation opportunities at Internet2.
3.  Get projects involved in CAMP activities. 

SURF

SURF continue to show an interest in Shibboleth development and provided valuable input in to the steering board.

Awareness Phase. 

1.  Invite to participate on Technical Advisory Board.

TERENA

TERENA have an interest in Shibboleth development due to the potential European-wide deployment of the protocol.

Benefits Stage.
Awareness Stage. 

1.  Use as a communications conduit through TERENA events.
2.  Ensure TERENA awareness of all wireless activity. 

MAMS Project

The MAMS project is investigating Shibboleth application within Australia and has expressed an interest in ensuring that join-up between developments occurs. 

Awareness Phase.

1.  Invite to participate on Technical Advisory Board.
2.  Arrange a comparison of work and communications plans. 

SWITCH

SWITCH is implementing Shibboleth within Switzerland, and has an interest in activities in other countries.  Their excellent website also provides a rich source of information.  

Benefits Stage.

1.  Consider SWITCH staff as potential source for training.

2.  Maximise potential of SWITCH resources on website.
3.  Maintain dialogue with SWITCH.
4.  Invite to participate on Technical Advisory Board.

 

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