Increased demands and expectations from users, coupled with budgetary constraints and the requirement to demonstrate value for money and impact, mean that it is imperative that the services delivered are wanted, needed and valued by the audiences.

Reports & tools - Audience research

Increased demands and expectations from users, coupled with budgetary constraints and the requirement to demonstrate value for money and impact, mean that it is imperative that the services delivered are wanted, needed and valued by the audiences.

The publications below offer useful and practical information about researching digital audiences by key activities in the lifecycle of audience research.

The Audience Analysis Toolkit for public sector bodies has been developed for the Strategic Content Alliance by Curtis and Cartwright Consulting.

Reports
Guide to researching audiences (v3, December 2009)
Guide to researching audiences: Illustrative case study
Guide to researching audiences: Case studies
Concise guide to researching audiences (v3, December 2009)
Visualisation guide to researching audiences
Presentation slides
Audience research for practitioners
Audience research: Why you should be doing it
Briefing papers
Briefing paper: Audience research for cultural sector practitioners
Briefing paper: Audience research for people experimenting with digital media
Briefing paper: Audience research for education and research practitioners
Briefing paper: Audience research for health library and knowledge practitioners
Briefing paper: Audience research for programme, service and research practitioners
Briefing paper: Audience research for senior managers

Impact of search engine optimisation on organisations’ websites (November 2009 v1.2)

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