Embedding BCE through enhanced business process and internal engagement
Overview
Evidence from the JISC BCE User Needs, CRM and IPR studies has shown that institutions need help in understanding how to achieve alignment and integration of different processes, systems and operations in support of the developing BCE capability and infrastructure, especially within the information, administration and IT services. This project will gather evidence of current levels of integration and identify models of cross-institutional business processes impacting on BCE activity. It will identify good practice and ways for improving processes to better integrate BCE with core activities.
Aims and objectives
- Identifying the key business processes and system implications of BCE activity
- Producing case studies which illustrate different models and degrees of business integration for different approaches to BCE
- Devising change plans in each of the five cases to enable BCE functions to be more effectively embedded
- Producing an infoKit with recommended process improvement steps and methods for better integration of BCE
- Base-lining and developing the level and nature of engagement between central functions and BCE operations;
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Creating resources for managers of central functions, with advice and guidance on
BCE and how to support it.
Project methodology
The project will work with five institutional partners to facilitate a review of core business processes, identifying good practice and ways of improving integration of BCE activity
Anticipated outputs and outcomes
Standards used
The project will use the Process Review methodology advocated within the JISC infoNet Process Review infoKit .
Lead Institution
Project Staff
Project Manager
Project Team
