The Video Technology Advisory Service (VTAS) gives you access to a team of specialist advisers to help you with equipment and issues related to videoconferencing.
The service also conducts detailed evaluations of video technology and videoconferencing products and aims to develop documentation of interest to both end users and technical or support staff.
Service level description
In addition to the advisory service above, a Video Technology Advisory Service consultant can provide videoconferencing consultancy services to an organisation that requests them. A typical consultancy will include a site visit and the provision of written recommendations on the establishment of new videoconferencing facilities or the improvement of existing ones.
The consultancy service will be conducted at the expense of the requesting organisation, is subject to availability and will be a direct agreement between the consultant and the organisation. We will assist in agreeing costs and the work to be undertaken. For further information relating to tariffs and charges, please contact the service desk.
Please ensure your organisation understands and adheres to the security policy.
Our advisory services provide free advice and guidance to organisations on all aspects of:
Videoconferencing related issues, including unbiased technical advice on equipment (VTAS)
Voice technologies, focusing on IP telephony (VAS)
Hours of service
The service is available during the business day.
The business day is defined as Monday to Friday. It excludes 24-31 December, all English public holidays and also the Tuesday following the August public holiday.
The target availability is 99.5% during the hours of service defined above, measured monthly over a 12 month period.
The customer is responsible for responding to follow-on questions or following any suggestions made by the advisor.
This service is centrally funded with the exception of the premium service. For further details of tariffs and charges for the premium service please contact the service desk.
Request for service
You can request this service via the service desk on tel: 0300 300 2212 or via email: email@example.com
Sevice delivery time
An initial response to any enquiry will be given within four business hours.
There is no charge for the standard Video Technology Advisory Service.
An additional on-site consultancy service is available for those sites requiring specific, detailed advice. For details of the premium consultancy service and fees, please visit the VTAS policy page on the community site.