Record retention schedule: Retail Trading Management
Contents
- 7.1 Retail Trading Strategy Development
- 7.2 Retail Trading Management Planning
- 7.3 Retail Trading Management Performance Management
- 7.4 Retail Trading Management Policy Development
- 7.5 Retail Trading Management Procedures Development
- 7.6 Retail Outlet Proposal Development
- 7.7 Retail Outlet Planning
- 7.8 Retail Outlet Performance Management
- 7.9 Retail Outlet Policy Development
- 7.10 Retail Outlet Procedures Development
- 7.11 Retail Outlet Promotion
- 7.12 Retail Outlet Operation
- 7.13 Retail Outlet Customer Services Management
7.1 Retail Trading Strategy Development
| Reference | Description | Retention Period | Citation | Notes |
|---|
|
Records documenting the development and establishment of the institution's retail trading strategy. |
Superseded + 5 years |
NA |
Review for archival value |
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7.2 Retail Trading Management Planning
| Reference | Description | Retention Period | Citation | Notes |
|---|
|
Records documenting the formulation of plans for the implementation of the institution's retail trading strategy. |
Superseded + 5 years |
NA |
Review for archival value |
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7.3 Retail Trading Management Performance Management
| Reference | Description | Retention Period | Citation | Notes |
|---|
|
Records containing data on, and analyses of, performance against the plans for the implementation of the institution's retail trading strategy. |
Current year + 1 year |
NA |
|
|
Records containing reports of performance against the plans for the implementation of the institution's retail trading strategy. |
Current year + 5 years |
NA |
Review for archival value |
|
Records documenting the conduct and results of audits and reviews of the overall management of retail trading, and the responses to the results. |
Current year + 5 years |
NA |
Review for archival value |
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7.4 Retail Trading Management Policy Development
| Reference | Description | Retention Period | Citation | Notes |
|---|
|
Records documenting the development and establishment of the institution's overall policies on the management and operation of retail outlets. |
Superseded + 5 years |
NA |
Review for archival value |
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7.5 Retail Trading Management Procedures Development
| Reference | Description | Retention Period | Citation | Notes |
|---|
|
Records documenting the development of the institution's overall procedures for the management and operation of retail outlets. |
Superseded + 3 years |
NA |
|
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7.6 Retail Outlet Proposal Development
| Reference | Description | Retention Period | Citation | Notes |
|---|
|
Records documenting the development and evaluation of a proposal to set up a retail outlet: where a decision is made to proceed. |
Life of outlet + 5 years |
NA |
Review for archival value |
|
Records documenting the development and evaluation of a proposal to set up a retail outlet: where a decision is made not to proceed. |
Last action on proposal + 5 years |
NA |
Review for archival value |
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7.7 Retail Outlet Planning
| Reference | Description | Retention Period | Citation | Notes |
|---|
|
Records documenting the planning of the management and operation of a retail outlet. |
Current year + 3 years |
NA |
Review for archival value |
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7.8 Retail Outlet Performance Management
| Reference | Description | Retention Period | Citation | Notes |
|---|
|
Records containing data on, and analyses of, the performance of a retail outlet. |
Current year + 1 year |
NA |
|
|
Records containing reports on the performance of a retail outlet. |
Current year + 5 years |
NA |
Review for archival value |
|
Records documenting the conduct and results of audits and reviews of a retail outlet, and the responses to the results. |
Current year + 5 years |
NA |
Review for archival value |
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7.9 Retail Outlet Policy Development
| Reference | Description | Retention Period | Citation | Notes |
|---|
|
Records documenting the development of policies on the operation and management of a retail outlet. |
Superseded + 3 years |
NA |
Review for archival value |
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7.10 Retail Outlet Procedures Development
| Reference | Description | Retention Period | Citation | Notes |
|---|
|
Records documenting the development and establishment of procedures for the management and operation of a retail outlet. |
Superseded + 5 years |
NA |
Review for archival value |
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7.11 Retail Outlet Promotion
| Reference | Description | Retention Period | Citation | Notes |
|---|
|
Records documenting the development of promotional campaigns and materials for a retail outlet. |
Superseded + 1 year |
NA |
|
|
Promotional materials. |
While current |
NA |
Review for archival value |
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7.12 Retail Outlet Operation
| Reference | Description | Retention Period | Citation | Notes |
|---|
|
With the exception of the records detailed below, institutions must determine retention requirements for records of retail sales on a case by case basis, taking account of:
- the type of service
- the legal and regulatory framework for sales of particular types of products
- the need to manage personal data on retail customers in accordance with the provisions of the Data Protection Act 1998 |
|
Records documenting retail sales transactions. |
Current financial year + 6 years* |
1980 c.58
HMCE 700/21 |
|
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7.13 Retail Outlet Customer Services Management
| Reference | Description | Retention Period | Citation | Notes |
|---|
|
Records documenting the design and conduct of customer surveys. |
Completion of survey + 3 years |
NA |
Review for archival value |
|
Results of customer surveys: individual responses. |
Completion of analysis of survey responses |
NA |
|
|
Results of customer surveys: summaries and analyses of responses. |
Completion of survey + 3 years |
NA |
Review for archival value |
|
Records documenting customer complaints about the retail outlet, the internal handling of these complaints and the responses provided. |
Last action on complaint + 6 years |
1980 c.58 |
|
|
Records documenting unsolicited customer feedback on the retail outlet, the internal handling of this feedback and the responses provided. |
Last action on feedback + 3 years |
NA |
|
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