Record retention schedule: Student support services management
Contents
4.1 Student Support Services Strategy Development
| Reference |
Description |
Retention Period |
Citation |
Notes |
|
|
Records documenting the development and establishment of the institution's student support services strategy. |
Superseded + 10 years |
NA |
Review for archival value |
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4.2 Student Support Services Management Planning
| Reference |
Description |
Retention Period |
Citation |
Notes |
|
|
Records documenting the formulation of plans for the implementation of the institution's student support services strategy. |
Superseded + 10 years |
NA |
Review for archival value |
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4.3 Student Support Services Management Performance Management
| Reference |
Description |
Retention Period |
Citation |
Notes |
|
|
Records containing data on, and analyses of, performance against the plans for the implementation of the institution's student support services strategy. |
Current academic year + 1 year |
NA |
|
|
|
Records containing reports of performance against the plans for the implementation of the institution's student support services strategy. |
Current academic year + 10 years |
NA |
Review for archival value |
|
|
Records documenting the conduct and results of audits and reviews of the overall management of student support services, and responses to the results. |
Current academic year + 10 years |
NA |
Review for archival value |
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4.4 Student Support Services Management Policy Development
| Reference |
Description |
Retention Period |
Citation |
Notes |
|
|
Records documenting the development and establishment of the institution's student support services management policies. |
Superseded + 10 years |
NA |
Review for archival value |
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4.5 Student Support Services Management Procedures Development
| Reference |
Description |
Retention Period |
Citation |
Notes |
|
|
Records documenting the development of the institution's student support services management procedures. |
Superseded + 5 years |
NA |
Review for archival value |
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4.6 Student Support Service Proposal Development
| Reference |
Description |
Retention Period |
Citation |
Notes |
|
|
Records documenting the development and evaluation of a proposal to set up a student support service: where a decision is made to proceed. |
Life of service |
NA |
Review for archival value |
|
|
Records documenting the development and evaluation of a proposal to set up a student support service: where a decision is made not to proceed. |
Last action on proposal + 5 years |
NA |
Review for archival value |
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4.7 Student Support Service Planning
| Reference |
Description |
Retention Period |
Citation |
Notes |
|
|
Records documenting the planning of a student support service. |
Current academic year + 5 years |
NA |
Review for archival value |
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4.8 Student Support Service Performance Management
| Reference |
Description |
Retention Period |
Citation |
Notes |
|
|
Records documenting performance indicators for a student support service. |
While current |
NA |
|
|
|
Records containing data on, and analyses of, service performance against plans. |
Current academic year + 1 year |
NA |
|
|
|
Records containing reports of service performance against plans. |
Current academic year + 5 years |
NA |
Review for archival value |
|
|
Records documenting the conduct and results of formal audits and reviews of a student support service, and responses to the results. |
Current academic year + 5 years |
NA |
Review for archival value |
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4.9 Student Support Service Policy Development
| Reference |
Description |
Retention Period |
Citation |
Notes |
|
|
Records documenting the development and establishment of policies on the operation, management and development of a student support service. |
Superseded + 5 years |
NA |
Review for archival value |
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4.10 Student Support Service Procedures Development
| Reference |
Description |
Retention Period |
Citation |
Notes |
|
|
Records documenting the development of procedures for the operation, management and development of a student support service. |
Superseded + 3 years |
NA |
|
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4.11 Student Support Service Quality Management
| Reference |
Description |
Retention Period |
Citation |
Notes |
|
|
Records documenting the development and establishment of service standards for a student support service. |
Superseded + 1 year |
NA |
|
|
|
Records containing data on, and analyses of, the quality of service delivered against the established service standards. |
Current year + 1 year |
NA |
|
|
|
Records containing reports on service quality. |
Current year + 3 years |
NA |
Review for archival value |
|
|
Records documenting the conduct and results of independent reviews of service quality, and the responses to the results. |
Current year + 5 years |
NA |
Review for archival value |
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4.12 Student Support Service Promotion
| Reference |
Description |
Retention Period |
Citation |
Notes |
|
|
Records documenting the promotion of a student support service. |
While current |
NA |
Review for archival value |
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4.13 Student Support Service Delivery
| Reference |
Description |
Retention Period |
Citation |
Notes |
|
|
Institutions must determine retention requirements for records generated by individual student support services on a case by case basis, taking account of the:
- type of service being provided
- legal and regulatory framework for providing particular types of services
- need to manage personal data on individual students in accordance with the provisions of the Data Protection Act 1998
|
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4.14 Student Support Service Customer Relations Management
| Reference |
Description |
Retention Period |
Citation |
Notes |
|
|
Records documenting the design and conduct of user/customer surveys for a student support service. |
Completion of survey + 3 years |
NA |
Review for archival value |
|
|
Results of user/customer surveys: individual responses |
Completion of analysis of survey responses |
NA |
|
|
|
Results of student surveys: summaries and analyses of responses |
Completion of survey + 3 years |
NA |
Review for archival value |
|
|
Records documenting the handling of user/customer complaints about a student support service. |
Last action on complaint + 6 years |
1980 c.58 |
|
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