Learning providers, supported by Jisc Regional Support Centres across the UK, are being urged to take the opportunity to influence the future products and services to be offered.
Jisc regularly polls the further education and skills community to make sure that the products and services offered by the organisation meets the needs of the sector.
In 2011 the survey highlighted a number of different priorities, including:
- Improving the learning experience
- Advice on staff development
- Maximising shared services and
- Improving classroom, work-based and mobile learning.
Robert Haymon-Collins, Jisc executive director customer experience, said,
“This year’s survey went out in April to many thousands of individuals and organisations and early response rates have been good, but there is still time to make your views known to us, and to help us improve our services.
In the past few years the results of the surveys have helped us to shape what we do for our users and customers, in particular how to improve the student experience and how organisations can best take advantage of the fast moving world of digital technologies. We have developed toolkits, run webinars and offered staff development resources in direct response to the survey’s findings.
2013 is a major year for Jisc in creating a more customer focused organisation. The survey is part of the process that will inform and drive our operational and strategic priorities – moving Jisc increasingly from a ‘product’ organisation to a ‘solution’ organisation,”
If you are one of the 2000 learning providers supported by the UK network of Jisc Regional Support Centres you can complete the survey here.