Serving over 18 million users, the Janet network provides UK research and education with a highly reliable and secure, world-class network, enabling national and international communication and collaboration.
Janet is a high-speed network for the UK research and education community. A Janet connection gives you an extremely reliable and high bandwidth network that will support innovation, research and learning at your organisation and may also provide you with access to other Jisc services at no additional charge.
Did you know?
Our network covers the UK from Lands End to John O'Groats and everywhere in between
We have over 5,000 km of optical fibre
Our backbone runs at 100Gbit/s (with an interconnect capacity of around 40Gbit/s)
The network is regarded as mission critical to the UK’s knowledge economy.
The network service is centrally funded for higher education organisations, further education organisations and the Research Councils.
Higher education organisations pay an annual network charge
Further education organisations pay for additional bandwidth above that already paid for by the relevant further education funding body
Organisations not funded through the central charge may purchase a Janet network connection (provided the organisation meets the eligibility policy).
Please ensure your organisation understands and adheres to the security policy.
This service provides network connectivity from an organisation to the Janet network and so to the Janet community and to the rest of the world.
Janet connection services administration relates to the procedures for approval and commissioning of connection services, allowing new organisations to join the Janet network, and to upgrade, shift, merge and cancel connections to existing organisations.
Hours of service
The service is available 24 hours a day, 7 days a week, all year. The associated administration service is available during the business day.
The business day is defined as Monday to Friday. It excludes 24-31 December, all English public holidays and also the Tuesday following the August public holiday.
The target availability of the network is 99.7% measured monthly over a 12 month period, excluding service-affecting maintenance.
Service-affecting maintenance is capped at 0.5% and is normally carried out with at least two weeks' notice.
The target time to restore service due to a fault is less than 10 hours for each fault.
Faults with the service may be reported via the service desk on tel: 0300 300 2212 or via email: email@example.com.
The core of the network
has multiple paths built in
uses equipment with multiple power supplies
is in locations with power back-up systems
The external network connections to the global internet use multiple locations and multiple suppliers for resilience.
The organisation's connection to the Janet network will only be resilient if the organisation has purchased a second connection from Janet or, in some circumstances, from a commercial ISP.
Additional connections to the Janet network, either for resilience purposes, or for multi-site organisations, may be purchased. Please contact the service desk for more information.
The customer is responsible prior to their organisation being connected, or when requesting a change to their connection, for:
providing all relevant site information as requested
The customer is responsible on an ongoing basis for the following:
the provision and maintenance of its own internal network and facilities in order to utilise the Janet network
ensuring the Janet network is used according to the acceptable use policy
providing suitable contact details of a representative from within the customers' organisation.
Request for service
Request a new connection or a change to an existing connection via the Connections Management Group on Tel: 01235 822 308 or via email: firstname.lastname@example.org.
Sevice delivery time
New connections will be installed within 90 business days of receipt of all necessary information, unless delivery of service is prevented by reasons beyond our control.
Upgrades or shifts of existing organisations; connections will be within 80 business days of receipt of all necessary information, (in the case of pre-approved upgrades, within 80 business days of authorisation) unless delivery of service is prevented by reasons beyond our control.
Cancellation of connections will be implemented within 20 business days of approval by us, unless the cancellation is prevented by reasons beyond our control.
Access your organisations' reports via your regional dashboard.
If you are experiencing an issue with the service, and wish to escalate the issue please contact us via the service desk on tel: 0300 300 2212 or via email: email@example.com.
The IP service comprises a connection from the organisation's premises to a regional distribution mechanism and then on to a high capacity, highly reliable backbone with connections to the global internet.
The IP service supports IPv4, IPv6, unicast IP and multicast IP.
Connectivity to the global internet includes global and domestic network peering and connectivity to the European and American research networks.
The majority of organisations that connect to the Janet network have a primary connection. A primary connection provides access to the Janet network, the internet and a range of services, all underpinned by the Janet SLA.
If you want to connect another campus to Janet or improve resilience by installing a second connection at a separate location, we can provide you with details of the options available and a quote for the charges that apply. These additional connections provide you with the same benefits as a primary connection to Janet.
We can also offer backup connection arrangements, depending on whether the service needs to always carry traffic or not. The level of costs charged and the technical implications will vary according to your requirements.
You can find more information on different types of connections and other related information on our community site.
The terms for the provision of the Janet service apply to the provision of a connection to Janet. They define the services provided by us, the responsibilities placed upon an organisation receiving these services, and any charges that may be made for these services.
If you are applying for a Janet connection, you will usually be provided with a Janet IP address range as part of the ordering process.
If you currently have a network number that belongs to a commercial ISP, it will not be possible to connect you to the Janet network using the existing range. In this instance, you will need to re-number your network.
If you have a provider independent assigned range, it should be possible to retain these addresses when connecting to the Janet network.