JISC

JISC invites institutions to submit funding proposals for projects in the area of Relationship Management.  Funding of up to £700,000 is available within three strands:

Strand I: Good practice in Customer Relationship Management (CRM)

Delivery of a comprehensive online handbook of good practice in CRM processes and approaches for HE and FE.  Total funding available £60,000 to fund one project.  Project duration 12 months.

Strand II - Student Progression, Retention and Non-Completion

Demonstrator projects delivering service innovations that improve the quality of the student experience, specifically to enhance progression and retention to minimise non-completion.  Total funding available £320,000.  Maximum funding for any one project is £60,000.  Project duration 18 months.

Strand III - Alumni Engagement

Demonstrator projects, developing and validating innovative processes and harnessing web technologies to support mutually beneficial alumni engagement.  Total funding available £320,000.  Maximum funding for any one project is £60,000.  Project duration 18 months.

The deadline for receipt of proposals in response to this call is 12:00 noon UK time on Wednesday 17 November 2010.  Projects should start in February 2011 and must be complete by 31 July 2012.
 

Eligibility
Proposals may be submitted by HE institutions funded via HEFCE, SFC, HEFCW and DEL Northern Ireland, and by FE institutions funded via SFC, DCELLS Wales and DEL Northern Ireland. FE institutions in England that teach HE to more than 400 FTEs are also eligible to bid provided proposals demonstrate how the work supports the HE in FE agenda.

Institutions must not submit more than one bid under this Relationship Management Call. This is intended to maximise the success of the projects, the institutional focus of commitment and the benefit to the wider higher and further education sector.