Using service design in HE and FE
This event is open to anyone interested in using the service design approach in HE and FE and will focus on the mid to latter stages, e.g blueprinting and implementation/trialling of improvements.
Date: Thursday 17 November 2011
Time: 10:00 - 16:00
Venue: Conference Aston
City: Birmingham
Draft Agenda
Please note that the exact timings and session details are still to be confirmed.
| Time | Activity |
|---|
| 10:00-10:30 |
Coffee and Registration |
| 10:30-10:35 |
Welcome - Sharon Perry, JISC CETIS |
| 10:30-11:00 |
Introduction - Lauren Currie, Snook |
| 11:00-12:30 |
Practical Session: Blueprinting - Lauren Currie, Snook |
| 12:30-13:15 |
Lunch |
| 13:15-14:45 |
Practical Session: Implementation/Trialling of Improvements - Lauren Currie, Snook |
| 14:45-15:00 |
Tea |
| 15:00-15:45 |
TBC - Lauren Currie, Snook |
| 15:45-16:00 |
Roundup of the Day - Sharon Perry, JISC CETIS |
For more information on registration, venue and accommodation