I recently attended a Jisc Regional Support Centre Higher Education Conference and Shukie’s strong views and opinions on the use of e-technology got me thinking about how and why we end up using certain technologies for learning.

Shukie divides educators into two tribes: the standardisers and the creatives. The standardisers follow a system of hierarchy, of ‘masters’ of education. They dictate to learners not only what they should read, but now also the kind of technology they should use. He equates them to X Factor judges dictating how someone should sound and what they should look like. If we’re not careful, he thinks we will be using technology to create a one-dimensional learning experience when, as I believe, it could be used to share and grow the ‘ecology for learning’ in many new ways.

So, how do we ensure learning exploits technology and not vice versa?

Shukie believes that Prensky, internationally acclaimed speaker, writer, consultant, and innovator in the field of education and learning, didn’t get it quite right with his Digital Natives concept. Shukie’s Digital Pioneers project, carried out with undergraduates in 2012, which were all within Prensky’s grouping, did not find that learners born into a digital age had different expectations of learning.

Shukie’s project asked learners to create a learning resource using any technology, any pedagogical philosophy and any learner group to explore the potential of technologies in teaching and learning in the 21^st century. What Shukie found was that in almost every case, results were reflective of a ‘master’ teacher-at-the-front-of-a-classroom style of teaching. Only a handful of learners explored ideas that used technology to take learning to different places, both physical and online, or looked to provide learning at different times from different ‘leaders’. Shukie discovered that you can’t remove stereotypes that years of teaching from the front of the classroom create. That is still what people think education is.

His suggestion to get people away from this conception is to use a musical analogy to encourage educators to explore different approaches to the use of technology within education. This aims to avoid heading towards an ‘e-learning singularity paradigm’, where specific technologies are dictated by institutional ‘masters’ as the ‘proper’ tools for learning as a result of best practice research.

He recommends three other approaches that instead, allow learners to use technology to decide what is best for them and help link skills required directly with community and workplace needs:

Pop technology

Shukie cites the development of the small-scale COOC (community open online course) project as a better way of learning than a MOOC (massive open online course). His course is open to local communities with an interest in a subject, using online discussions to develop their own way of learning.  Unlike MOOCs, the emphasis is on localised learning opportunities based on contributions from informal enthusiasts, who have limited (if any) formal teaching experience. He believes this will generate a wider discussion and progress learning beyond the usual academic suspects.

Punk, or EduPunk

This is an approach reacting against the commercialisation of education, where accreditation is generally unimportant, and where learning is self-generated with the community deciding the content. An example is the University of British Columbia’s course “Wikipedia: WikiProject Murder Madness and Mayhem“. The course involved creating articles on Wikipedia where student and teacher became peers. In its essence, learning takes place when learners feel inspired to discuss ideas, not at appointed times and places.

The principle of ‘open’ is important to fulfil this ambition. I think knowledge should not be bound within the confines of a costly journal, but should be publicly and freely available.

Folk, or Folksonomy

An approach to create knowledge through tagging, originated by people, not experts. Again this means that the interests of a community dictate course/learning content. A basic example could be Twitter, as only popular content is tagged and circulated within the community.

Today, you may see projects that crowdsource, asking the general public for their views and opinions. This method is being used more and more to expand our knowledge of a subject area. Used within an educational community this could help inform course content, themes of interest and demand.

Is Shukie a dreamer? He does recognise that we may have to wear ties on Tuesdays and have some learning dictated to us – otherwise, as he says, ‘who would choose to learn about fire safety training?’ But he hopes that if you enter the teaching profession, it’s your choice whether you become a standardiser or a creative. His belief is that learning and teaching methods are not just there to create consistency, efficiency, fiscal sustainability or even achievement. Education is about generating another set of voices for the future.

So, in summary Essa Academy in Bolton shouldn’t put away the iPads, but make sure that those shiny screens do not outshine the minds of the people using them.

The AoC Annual Conference is taking place this week.  I work for one of the Regional Support Centres at JISC and as part of the conference we are focusing on mobile learning and the benefits of using mobile technologies in the classroom.  Part of this is the concept of Bring Your Own Device (BYOD), where students being their own devices into the classroom.

BYOD is a hot topic at the moment with numerous articles extolling its benefits, which range from organisations reducing their capital expenditure, to users having the option of using familiar and customisable mobile devices to support their personal learning styles.

Benefits of BYOD

There are many benefits that BYOD could potentially offer organisations and students:

• By allowing users to use their own devices rather than imposing technology upon them an organisation can make reductions in end user training
• Permitting users to use their own mobile devices provides them with an opportunity to personalise their device, which in turn allows them to access and engage with their learning in ways which meet their individual needs
• Users who are empowered to select, personalise and maintain their own devices are more likely to care for their equipment and to make technology work from them rather than dismissing it early in the adoption process.
• Learners who can use their own devices engage more with the topic area, therefore improving in learner engagement
• By adopting mobile learning and allowing users to utilise their own internet capable device, organisations can increase student satisfaction, retention and widen participation
• Flexible access means that students can access materials whenever and wherever they need to.

Considerations for your organisation

As the saying goes “there is no such thing as a free lunch” and before adopting BYOD at your organisation there are a few things to consider as these challenges or requirements will need to be met in order for you to reap the benefits:

• Interoperability between existing systems and non standard build devices. How can you make this workable?
• Existing online learning objects and other resources will be accessed from a wide range of devices, all with different web browsing capabilities, using different media players and different screen resolutions. How can you offer a seamless and consistent end user experience to all users?
• A diverse range of devices used within your organisation may increase technical support overheads. This may be an additional cost, but will the long term cost savings outweigh this?
• Increasing the number of diverse wifi-enabled devices on your network may have an adverse effect on wifi reliability and performance. How can you ensure your network can meet the requirements?
• Externally acquired devices may need to undergo safety checks to ensure they meet existing health and safety standards with your organisation. How will you arrange this?
• Equality of students – not all students can afford the latest tech, but as long as the materials are compatible on all devices, this shouldn’t be a problem. Is this something that can be investigated?
• Changes to course delivery and the way that classrooms are managed – teachers are used to not allowing devices to be switched on during lessons and some may struggle to adapt. What rules will need to be laid out for what students can and can’t use devices for?

I think from the above that is is becoming increasingly clear that when you consider the benefits and challenges of BYOD, you need to have a clear strategy.  Guidelines and expectations need to be set, as well as a degree of accountability. Organisations need to weigh up the pros and cons to ensure that BYOD works for them.

BYOD requires a change in attitude – not just from the end-user’s perspective, but also to any organisation’s IT hierarchy.

Ultimately, I believe IT is now about promoting flexibility and supporting inclusivity and this is one way of encouraging this.

Next steps with BYOD

For more advice on BYOD and how it could put your organisation at the cutting edge, talk to one of our mobile technology experts at your local JISC Regional Support Centre.

As learners become more discerning about their choice of course they will make use of services such as Unistats to compare courses and the learning experiences of previous students.

From the 24 September 2012 when Unistats launch their new website these statistics will also include Key Information Sets (KIS), a breakdown of student satisfaction, graduate outcomes, learning and teaching activities, assessment methods, tuition fees and student finance, accommodation and professional accreditation.

Designing responsive curriculum and creating learning experiences that really engage students as well as building their skills for the workplace can help you attract learners. But how do you go about redesigning your curriculum; and how can technology help?

Listening to the experiences of Manchester Metropolitan University and Birmingham City University in the latest edition of JISC on Air, it is obvious that student experience has been a key factor in their new curriculum developments, but that they have also found it equally important to consider how the processes and IT systems will also need to change.

When it comes to making sure your courses are responsive to the changing needs of learners is it best to work from grass roots or do you need a top down approach where senior management take the lead?

Each university has taken a different approach to tackling curriculum change projects but both their experiences highlight that whichever direction you take, it is going to mean a major organisational change.

Birmingham City University share their experience of engaging with key stakeholders and how they have empowered staff to take ownership of the process to improve courses, providing staff with guidance in the form of ‘a rough guide to curriculum design’. This was a grass roots approach, which has led to a gradual series of changes to the curriculum over time.

In contrast Manchester Metropolitan University have been through a period of rapid change to transform curriculum through assessment. Their programme has been driven from the top by their deputy vice-chancellor for student experience. Aiming to improve student satisfaction and strengthen their position, they implemented a new virtual learning environment and new learning spaces.  The university saw how technology could enrich the curriculum because by adding online learning resources students could access them via a range of mobile devices ‘anytime, anywhere’. This suits learners who are often juggling paid employment with study, where time is precious.

What’s clear is that for both universities two factors were key to success: firstly, getting buy-in from those who would need to lead the change, either senior management or academic staff, and secondly, focusing on the student benefit to motivate staff.  To find out more about these different experiences listen to the latest edition of JISC on Air. This is available to listen to online or download from iTunes.

Listen now to the podcast now
Episode 8: Curriculum change: designing for the future (Duration: 23:29)

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Just weeks into the New Year and already there is a new ebooks revelation that colleges and universities need to digest. January saw the launch of Apple’s new iBooks2 software which grabbed headlines (see the BBC article here) and sparked heated debate across the academic community.

Quietly underpinning the technology of the iBooks software is ePub.  ePub is the ‘defacto’ ebook standard, with the latest version of ePub3 supporting complex layouts and rich media and interactivity for eTextbooks and professional and scientific publications.

Supporting institutions and academics in taking advantage of these new technologies saw JISC fund the creation of a thinktank to explore the potential of ePub for the academic community.  JISC, the members of the thinktank and Edina at the University of Edinburgh, undertook a study on ePub and the current ebook landscape.

Digital Monographs: Technical landscape exemplars and Recommendations peers beneath the eye-catching headlines and provides an important message for institutions and how they increasingly adapt their teaching and support services to an online, interactive and digital future.

Importantly, the report identifies areas where ePub3 can help institutions, students and researchers confront some of the problems they currently face. For example, students face a continued rise in the costs associated with buying print text books.  Researchers too find that they have to adjust to an increasingly open mandate from funders and institutions.

Listen to a podcast about this with JISC programme manager Ben Showers:

Podcast

EPub provides opportunities for institutions to answer critical problems such as those above and others:

• Academics and researchers can publish their work cheaply and easily, benefitting students as well as researchers who may be outside an academic institution;
• It is easily readable on multiple devices (from phones to tablets and desktop) and can be accessed from popular platforms;
• It provides a clean copy of text or data for quoting – essential for the scholarly process;
• ePub3 realises the potential for highly interactive and rich academic content,
• It has no legal restrictions or patents preventing its open use,

The report also provides a picture of the current ebook landscape and the impact that ebooks and mobile access are having on the support institutions provide to their students and academics. In particular there is a lot of talk about student expectations; but scholars’ expectations are changing rapidly.

As the report makes clear: The next generation of scholars will be educated in a context of increasingly-digital learning materials. Their expectations for ease of discovery, format-shifting, mobile access and multimedia exemplars will extend beyond e-textbooks used at the undergraduate level (P. 15).

Increasingly these expectations are focussing around mobile access and consumption: “…mobile devices are ubiquitous, personal and always at hand; even if they are not the locus of sustained content consumption, they are a critical adjunct” (p. 38).

JISC has been interested in the transformations taking place in scholarly publishing and communications for a number of years, most recently with its work on scholarly communications and the idea of campus-based publishing. Indeed, the availability of cheap and easy e-book publishing platforms combined with open licensing is the basis for a growth in open textbooks , often with significant public investment (for example in California).

While processes such as peer-review ensure the quality and value of scholarly outputs, ePub3 could see academia exploit a trend that’s already witnessing blockbuster authors such as JK Rowling withholding digital rights and publishing ebooks directly.

The once high barriers to such a future are being rapidly lowered with ePub and similar standards. Criticlaly, ePub reuses existing technologies wherever possible, for example, XML, XHTML, and has led to ePub being described as “a website in a box”:

Its technology stack is heavily borrowed from web technologies. This allowed a number of ebook readers to be developed quickly using web browsers as base platforms

It also means that the technologies and tools are ones familiar to many in the academic community; this is based on existing technologies, ensuring it is quickly adopted within the academy.

With open standards like ePub3 and the JISC Digital Monographs: Technical landscape exemplars and Recommendations report institutions are in a great position to start taking advantage of these technologies and providing students and their researchers with the tools enhance their learning and research and give UK institutions a cutting-edge in the competitive world of education.

Find out more about the report and its 10 recommendations for the future of ebooks in education.

Amber Thomas, programme manager at JISC, knows the issues well because she works on our open educational resources programme and gave a presentation earlier in the month (see her slides here) which outlined the benefits of content sharing and reuse.  Amber says, “Personally I welcome the provision of easy content creation tools, and the ability to create attractive usable content.”

However, she also raises concerns about the proprietary nature of Apple’s resources, adding, “What concerns me is that Apple control a ‘technology stack’ through devices, software apps, content collections and delivery platforms. I am not sure that the drivers on them to ensure interoperability will be strong enough to avoid their business model being a form of vendor lock-in.”

There are complex issues around intellectual property when it comes to sharing resources.  Amber says, “We all need to be savvy about the ownership of our content and data these days, so that we are at least aware of the trade-offs we are making, and the effect it has on our ability to share content with each other.”

If you’re concerned about these issues you might be interested to consult the advice in our infokit around the legal aspects of OER.

Doug Belshaw, of JISC Infonet, echoes Ambers concerns.  Doug is a practising teacher and  former Director of e-Learning and he welcomes Apple’s new software.

He says, “Yes, it involves significant vendor lock-in, but so long as you go into it with your eyes open there’s potential for really engaging, contextualised content to be produced by both teachers and learners.”

Doug points out as others have done, that “where Apple leads others tend to follow.”  His hope for the future?  “We’ll end up with equally shiny, but more open, versions of iBooks Author.”  That remains to be seen – but it wouldn’t be the first time that Apple’s announcements act as a catalyst.

Which leaves the final say to JISC programme manager and OER expert David Kernohan, who is a staunch supporter of the move.  He agrees with David Riley who blogs about it here that “the announcement is an outright win for advocates of affordability and open textbooks.”

David explains, “iBooks looks like an attempt to prove that the idea of a text book (the single, codified, unmodifiable, static source of information) is still pedagogically and technologically valid.”

However he does have concerns about using the web effectively for learning and is concerned whether we are simply replicating analogue artefacts.

He concludes, “The question should not be how cheap textbooks should be, or how shiny, but whether we need them at all.”

If you’re new to ebooks, you can learn more by joining in the JISC Advance webinar on ‘getting started with ebooks’ http://www.jiscdigitalmedia.ac.uk/surgery

What do you think about the Apple iBooks?  Have you used any in your classes?  We’d be interested to hear your thoughts in the comments below.

With the uncertainties of a new funding model to deal with, it is becoming harder than ever to convince institutional managers to support nice-to-have projects. Everything needs to be justified, both on a balance sheet and within a wider battle for hearts and minds. But the way in which open educational resources (OER) allow institutions to meet their strategic goals alongside making the world a better place means that it is moving from being nice-to-have to becoming an essential component of academic practice.

More than 10 years on from the formal establishment of the OpenCourseWare project at the Massachusetts Institute of Technology (MIT), the casual observer could be forgiven for assuming that the case for OER (materials suitable for learning and teaching, made available for reuse under an open licence) had been made and accepted. MIT, alongside many other institutions, both great and small, and including Nottingham, Oxford, University College Falmouth and the Open University in the UK, is currently supporting the ongoing release of resources with their own funds. The likes of YouTube and iTunes are establishing themselves as platforms for the discovery of learning material, and institutions are beginning to see open resources as a major component of their student recruitment strategies. But it can often feel, as Javiera Atenas described last week, as if we are going round the same discussions without building on what already has been discovered.

To try and condense some of the vast amount that has been learnt about the benefits of OER releases in the past 10 years, the Higher Education Academy and JISC have developed an InfoKit. This now includes materials specifically aimed at advocacy to senior institutional staff, talking about business models for openness and making arguments around institutional ethos, alongside sound evidence-based advice about every aspect of getting to a stage where releasing materials openly online is as natural as creating them. We also have an interactive tool – how open are you – which uses your responses to make a recommendation concerning how much openness your institution is ready for.

Jorum, the UK’s national learning repository, is refocusing itself around OER, introducing new features and tools to aid the deposit and discovery of resources. It is now as easy, – and increasingly, as expected – to deposit in Jorum as it is to upload to Youtube, WordPress or Twitter.

There are parallels between OER releases and the ways in which universities and colleges have begun to make more intelligent and active use of social media. For example, in following major political stories readers, bloggers and professional journalists are increasingly making use of sites such as British Politics and Society at LSE, Nottingham University’s Ballots & Bullets and the University of Oxford’s Politics in Spires to understand the background and meaning of news stories, drawing on the passion and expertise of academic specialists to further their own understanding. Strictly speaking, only the last of these is available under an open licence allowing for reuse, but all of these bloggers expect to be retweeted, quoted, referenced and their work drawn upon. It’s the point of blogging, and in many ways the point of academic practice.

One theme emerging from the research around OER is the idea of open academic practice – it comes out strongly from our ongoing evaluation and synthesis of the UKOER programme, and from other linked research such as a recent Oxford University study into the practicalities of academic reuse. Open academic practice draws a link between OER, open access to research outputs and research data, and the general practice of “professing” (in the late-medieval sense) a subject, by what we now call a “public intellectual”. By seeing OER as a component of what is traditionally expected of academia, rather than as a new imposition, we are arguing from a much stronger foundation based on what many in the sector see as their primary motivation – to explain to people the importance and relevance of the subject specialisms they have devoted many years to understanding.

Evidence is increasingly being identified that students, both traditional, and wider open learners, are getting a lot of benefit from openly available materials. From on-campus students having access to a range of supporting materials (as reported by Steve Carson at MIT), to prospective students using OER to think more clearly about subject and institution choices, there are a range of benefits that can be accessed. A recent literature review highlighted these issues, but also alerts us to gaps in our understanding where further research would help improve our understanding.

JISC and the Academy have recently supported a range of new projects (under UKOER phase 3, details to be announced soon), investigating ways in which we can use the approaches and affordances of OER to meet other key societal goals. Goals such as supporting alternate forms of delivery, making meaningful links with employers and publishers, working across sectors even preserving subject areas and teaching approaches that would otherwise be lost.

The world of OER may not be as new and as ground breaking as it was 10 years ago but for such a radical idea to survive for 10 years, and to become almost mainstream in the process, is an incredible achievement of which the global OER community, and in particular those working in the UK, should be proud.

This blog post first appeared on the Guardian Higher Education Network on 28 October 2011.  Visit the Guardian site

In addition, the rapid growth in personal ownership of new and more powerful technologies such as mobile phones and tablet PCs, along with the pervasive use of social software is changing the way we work, socialise, communicate and collaborate.  It is only natural that students will expect to see the powerful benefits these technologies offer – technologies that are common-place in many aspects of our working lives – used to support their learning ambitions as they endeavour to balance the competing pressures of study, work, caring and social responsibilities.

So how are colleges and universities responding to these challenges and preparing for the future?JISC’s new guide on Emerging Practice in a Digital Age shows how colleges and universities are continuing to embrace innovation in use of mobile technologies, social software and virtual worlds despite constraints on public funding.  The guide shows how they are harnessing new and emerging technologies to enhance the learning experience and respond to changes in economic, social and technological circumstances in a fast-changing world.
Through the three themes of: working in partnership with students, developing students’ employability potential and preparing for the future, the guide demonstrates how considered and innovative use of technology can enhance learning. It highlights opportunities to transform practice and explore some of the benefits and challenges using written, video case studies and podcasts of expert voices from the JISC 2011 Emerging Practice symposium.
For me, key messages include the need to go beyond listening to students to working with them as co-collaborators of their own learning, the need to focus on learning design as an integral aspect of introducing new technologies, the importance of working with employers and the need to develop digital literacy skills for both staff and students.

The change in culture and shifting locus of control from institution to learner is something that David White, Co-manager, Technology Assisted Lifelong Learning (TALL), Department for Continuing Education, University of Oxford highlights: “I think we need to accept that the culture has changed, that institutions don’t need to own or control that culture but they need to take advantage of it and to equip their students to engage with it in new forms of literacy. We can’t just slide across traditional forms of literacy, and I think that is where the challenge is set.”

With an emphasis on emerging practice, the guide makes the case for strong leadership at a senior level to ensure the vision and opportunities presented by these emerging technologies are realised with due consideration to the support mechanisms necessary to make their introduction successful.  The need to look ahead, embrace change and create the right culture by developing strategies that engage staff and students is something that Clare Killen, the author of the guide suggests is likely to lead to longer-lasting transformation, “in the longer term, efforts to create the right culture and to engage others in the process of change may prove to be more valuable and lead to more sustainable and responsive practice in a world of rapid change”.

For information about the JISC e-Learning programme, visit: www.jisc.ac.uk/elearningprogramme

Prompted by a recent JISC mobile infrastructure for libraries funding call, I wanted to outline some of the challenges for institutions, and in particular academic libraries, in coming to terms with ‘mobile’:

Re-conceptualisation of services

Hardly a day passes where we’re not confronted by yet another paradigm breaking technology or event.  Yet, mobile offers organisations, and academic libraries in particular, an opportunity to re-conceptualise services,. Not just taking existing services and relationships to make them accessible on mobile devices but how new services can be built specifically with the mobile device in mind.

Mobile helps to refocus the potential inherent in the physical space, services, systems and collections of the library, and to transform relationships away from purely service delivery to a more social context.  The librarian and library become facilitator and enabler: providing personalised information at the right time and in the right place.

Changing our relationship to space

Mobile services and devices force a reconsideration of concepts like ‘library’ and more interestingly ‘digital library’.  There is an obvious impact on the physical nature of the library, but one that has yet to be fully thought through: the re-prioritisation of space, with a move away from the physical and static (books, desktops, desks) to the mobile, interactive and social.  A library in your pocket.

For a long time the ‘library’ has transgressed beyond the physical boundaries of the buildings within an institution.  But the digital library hasn’t, in general, had a fundamental impact on the design, focus or existence of those buildings.  Mobile, it might be argued, will necessitate the re-examination of physical space.

Similarly, the digital space of the library will need re-examining.  There is no longer a separation between the physical and the digital; rather the two bleed into each other and the boundaries between the two are constantly exceeded.  What does the inherent functionality of the device bring to the discoverability and accessibility of content and services? Augmented reality (where a view of the physical environment is modified by a computer) and near field communication (transactions at a touch: such as barcodes and QR codes) are just two examples of how mobile is challenging the user’s relationship to information and services.

Changing institutional support strategy
The implications for institutions supporting hardware and software that is not owned or managed by the university or its library has huge implications.  Mobile devices are owned by and managed by the user.  How do institutions manage the support expectations of users who have a problem with their personal device?  What role will libraries or departments play in the loaning of devices to ensure equality of access?

This change requires a radically different support policy; the intensely personal and one-to-one nature of most mobile devices has significant ramifications.

Legal implications
The implications of confidentiality and privacy lurk in the background of any discussion around the institutional management of mobile hardware and software.  A major challenge for institutions is the confidentiality and privacy of the user.  The implications of data breaches and privacy make institutionally owned and managed devices less attractive; it is difficult to loan such hyper-personalised hardware and software.

Recent policy briefings from organisations such as Educause in the US on Data Privacy Legislation and the EU’s exploration of data breach rules highlight the significance of these challenges.

Not waving, but drowning
In a field as rapidly evolving as mobile, not having a clear focus and direction is likely to result in mobile provision being caught in a maelstrom of new developments and competing devices.  To realise the potential and ensure sustainability it is essential that institutional investment is ‘built upon a commonly-understood foundation and within the scope of a wider digital strategy’ (Mobile and Wireless Technologies Review).

The implementation of mobile services currently suffer from a fractured and ad hoc roll-out  within many academic institutions.  While there will undoubtedly be pockets of excellence across universities and within departments, there is rarely a coherent institutional strategy when it comes to mobile.

New opportunities…
The potential of mobile devices to transform and enhance the student experience has been demonstrated by innovative projects such as Bristol’s Mobile Campus Assistant and Edinburgh’s Walking through Time.

But I think it is now time to fully realise the opportunities that mobile offers to institutions, and ensure that these innovations are embedded in institutional strategies and services.  The mobile infrastructure for libraries funding call is an occasion to realise those opportunities and to put ideas into action.

Planning and designing the curriculum involves every aspect of the business from market research and course development to quality assurance and enhancement, resource allocation, timetabling, recruitment and assessment.

During the past two year I have been working  on the Transforming Curriculum Delivery through Technology Programme which funded 15 projects based in universities and colleges  with the aim of enhancing curriculum design and delivery through innovative uses of technology.

This work has focused on some of the key challenges that universities and colleges all face such as: improving  motivation, achievement and retention;  managing large cohorts; supporting remote and distance learners; engaging learners with feedback; ensuring ongoing responsiveness to stakeholder needs and delivering resource efficiencies which enhance rather than reduce the quality of the learning experience. By exploring new, creative and flexible models of delivering curriculum we have learned more about how and where technology can  add value and even transform the way in which the curriculum is delivered in different contexts.

We’ve found, for example, that students’ learning can benefit from efficient, integrated systems. At Lewisham college, for example, students on the new 14-19 diploma course are no longer dealing with printouts but getting instant access to their timetables, attendance and punctuality records through the college’s new learning portal.  The result is more motivated students who are more in control of their own progress, as student Sherrane Scott highlighted, “I use [the portal] for many things. The main use for me is to check my work in the courses section of the site. I use it because it is useful and convenient. It is also set out in a clear and understandable way.“

If you are interested in finding out more about this project, and the other work in the programme and want to understand more about the potential of technology-enhanced curricula on , our new guide Transforming curriculum delivery through technology: Stories of challenge, benefit and change is now available. This guide provides an overview of the outcomes from the programme and offers some insights into the ways in which institutions and individual curriculum areas can make use of technology to respond more robustly to the demands of a changing world. Copies can be downloaded or ordered from www.jisc.ac.uk/curriculumdeliveryguide (allow 2 weeks for delivery). For further information about the work of the projects and access to all our programme-related resources, please see the Design Studio. A recording of a presentation I gave recently providing an overview of the programme and its achievements, is also available.

Accompanying the guide, our latest radio show in the ‘JISC On Air’ series looks at how technology can deliver curriculum changeand  includes interviews with representatives from projects involved in the programme whodiscuss the impact achieved in two very different contexts and disciplines.

The site contains recent content that users are likely to want to access whilst on the move, such as news items or podcasts. It doesn’t contain all the content on the JISC website and links are provided on every page back to the main site for those who want to explore further (although the main site is not optimised for mobile devices).

JISC Mobile is a pilot service and we have deliberately started small to assess demand and get early feedback from users. Please help us to improve the site by telling us what you think, if you value such a service, and what other JISC content you would like to access on your mobile device.

It is also a ‘beta’ service, i.e. it uses new technology that is still in its development cycle. The site might sometimes fail or give unexpected results. Again, you can help us to improve it by reporting any bugs.

JISC Mobile was developed for us by ILRT at the University of Bristol, based upon their Mobile Campus Assistant software. The software was initially developed via a JISC-funded Rapid Innovation project and is being further developed in the MyMobileBristol project under the JISC Business and Community Engagement programme.

The application harvests content from a number of external sources (in our case, RSS feeds from the JISC website) and converts them into RDF for storage in a database. This RDF Store is then queried via a RESTful interface that outputs the content in mobile-optimised HTML. The benefit of this approach is that we are not having to create and maintain content separately for the mobile website. It uses existing data that only needs to be managed in one place.

JISC Mobile has extended the functionality of Mobile Campus Assistant. One of the main challenges was the developers needed to build code to identify and transform data structures within the source RSS so they are optimised for mobile. For example, tables are linearised in the mobile version as multi-column tables do not work on a small screen and we took the decision to remove all images to increase the performance of the pages, especially over 3G (and slower) networks. As with Mobile Campus Assistant, the code developed in this project is open source and is available on Github.

Some interesting issues arose as a result of working within the limitations that mobile imposes. For example, the importance of microcopy came to the fore. We needed to change the ‘Supporting Your Institution’ section on the main website to ‘Institutional Support’ on the mobile version because the former label would not fit on a small screen. It’s a less than ideal compromise as it subtly changes the meaning, from an active to a passive mode. Unless we want to maintain 2 separate versions of our content (and we don’t have the resources for that), this illustrates the need for content strategists to consider the mobile experience from the outset, from the length of headings to the use of data structures within pages. As the demand for mobile access to the web is increasing rapidly (and will overtake desktop access in a matter of years), our content needs to get in shape; snappier, leaner and more flexible.

JISC Mobile is available at http://m.jisc.ac.uk/. We’d love to hear your comments and please report any bugs. There is a feedback page on the site itself or email us at web@jisc.ac.uk. If you blog or tweet about it, please mark your posts with #jiscweb so we can find them.

In an example from the University of Edinburgh’s School of Divinity, a virtual learning environment-based blogging tool has been used to enhance the dynamics of tutorials and seminars and to improve the consistency of students’ engagement with more challenging elements of the curriculum. Following successful trials commencing in 2005, the School of Divinity has used blogging as part of a wider blended learning strategy to develop student skills of critical thinking and reflection.

The detailed case study is a word doc you can download: Engaging learners in critical reflection – University of Edinburgh

What are the advantages?  In my experience, group blogging helps to unite a diverse body of students and makes it easier to identify individuals’ difficulties. The quality of discussion on the blogs is often high, with more competent students raising the performance of weaker students, and contributions made as part of these discussions can later become aids for revision. The time involved in monitoring blogs has not proved excessive – in fact the blogging activity may have reduced the time spent supporting students experiencing difficulties.

What’s your experience of using blogs with students? I would welcome your comments.

Find out more about JISC’s work in online learning

Our parallel session at the JISC Conference 2011 was entitled Using Digital Media to Improve Teaching and Learning.

Between our speakers we had a wide range of knowledge, skills and experience: each of our speakers was a cartographer of the digital media landscape, mapping not only the Ariel perspectives of policy and future trends but also individual bumps along the road. Rather than promoting digital media as a pedagogical ‘magic bullet’ our session focused on ways to mitigate the problems of using digital media:

- view ‘workflows’ themselves as useful tools in a similar way to open source software. Workflows can be shared, refined and recirculated amongst communities to help us learn from the experiences of others (Zak Mensah, e-learning officer at JISC Digital Media)

- support  your students as producers of digital media, a concept of importance as resources are cut and students are encouraged to take ownership of learning resources (Dr Jane Williams, director of e-learning within the University of Bristol’s Faculty of Dentistry and Medicine)

- where possible be aware that the idea of ‘attendance’  needs to develops in line with new technologies. Learners  ‘in attendance’ may be using a webcam at home or contribute to discussion via Twitter (Doug Belshaw, JISC Infonet).

In summary, our session suggested that the use of digital media really can enhance teaching, but also poses the risk of only passively engaging the learner.  No single individual or even institution in isolation could possibly ‘keep up’. Only by pooling knowledge and sharing stories of what works and what doesn’t can we use successfully integrate digital media into our teaching and learning.

Find out more at the virtual goody bag for this session.

There are a number of reasons why students drop-out of education due to issues such as financial pressures, difficulties with their home lives, dissatisfaction with their course or problems with assessment.
Therefore I think it is no surprise then that there has been a renewed emphasis on ensuring that student perspectives are actively sought on their educational experiences and expectations.

This is evident in initiatives such as the recently published HEFCE/NUS report on Students perspectives of technology, the Committee of Inquiry into the Changing Student Experience, and the learner experiences research JISC has been undertaking in this area.

I see, more than ever, effective engagement, contact and communication are vital to students completing their courses and digital technologies play an ever increasing role in support of this.

Digital technologies can have a positive impact on student retention by helping institutions:
enhance curricula
ensure quality
match educational experiences with everyday life
assess learning more effectively and deliver learning experiences that meet with or exceed student expectations.

A good example of the improvement in student retention is clearly shown in our work with making the new diploma a success project at Lewisham College – making. We worked with the college on the development of a learner portal to support staff and to provide students with access to online tools from different locations, resulted in an increase in retention on their Higher Diploma in IT from 62% to 92% over the full 2 years of the study.

In the latest edition of our radio show JISC on Air we are exploring how digital technologies are helping universities and colleges to better meet students’ requirements and improve retention. In addition, we have expert input from Stephen Jackson, Director of Reviews for the Quality Assurance Agency for Higher Education (QAA) and Alex Bols Head of Education and Quality for the National Union of Students (NUS) who discuss how the appropriate use of technology can support learners with their studies and lead to improved retention.

In this show, Kim Catcheside speaks with Richard Francis, Head of e-learning at Oxford Brookes University and Ellen Lessner, e-Learning Coordinator at Abingdon and Witney College about how their institutions are better preparing their learners for their experience of learning with technology. Both institutions participated in the JISC Supporting Learners in a Digital Age (SLIDA) study and their case studies are available here.

Kim also speaks with Helen Beetham, co-author of the JISC-funded Learning Literacies in a Digital Age (LLiDA) study and recent Review of Digital Literacies, about what support students require to make more effective use of technology for their learning.

Listen now
Episode 3: Student retention (Duration: 18.17)

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Those of you unable to come and see us at the JISC11 conference in Liverpool next week will no doubt be keeping one eye on what is happening throughout the day with the help of your laptop, phone or tablet. As an event organiser I love experimenting with new and interesting ways to amplify events as well as enhance the physical delegate experience.  Sometimes we get it right and sometimes we get it wrong. But this is all part of the learning curve and helps us make the ‘online’ experience of the conference better each year.

For those just dipping their toe in the event amplification waters it can be daunting. Here at JISC we have been experimenting for a few years with different ways to ‘amplify’ an event using digital technologies. I’ve come up with a top ten list of things to think about when planning the digital amplification of your event.

1.    Technology should be a means not an end.  Make sure your conference starts with what you want people to get out of it, and with your organisation’s strategy, not with the tools you want to use.

2.    Before you do anything check the broadband and wi-fi capabilities at the venue. There is nothing worse, than putting in all that hard work to amplify the conference and the wifi letting you down on the day and none of your delegates being able to get online or worse still your live streaming cuts out.

3.    Have a plan. Creating a proper plan for why, to who, what, how and when you are amplifying is essential. Ensuring that everyone involved in implementing the plan has seen it and signed it off is also important.

4.    Find your audience, and go to them.  If you are targeting students, use Facebook; if it’s staff you want to attract, try setting up a Linked In profile.  It’s easier and more effective than trying to attract them to a new online community.

5.    Live streaming plenary sessions is an excellent way of allowing online followers to participate in the conference highlights and an easy way to build the online element.

6.    Use social media to help start conversations. For example: set up and use a memorable Twitter hashtag early on (e.g. #jisc11). Use Lanyrd to promote the event to Twitter users. Creating a LinkedIn or Facebook group audience can help delegates and online followers alike network, make new connections and start their own conversations.

7.    Consider having a dedicated microblogger to tweet live as the event unfolds.  This will also ensure that you have succinct notes of the event as a record and the microblogger can act as the physical voice of people following online at the actual event eg. during Q&A sessions.

8.    Inform your speakers.  Make sure you tell all your speakers/presenters/facilitators about any amplification plans so they are prepared and more crucially get their permission – some of them might have sensitive information in their presentations that they may not want broadcast.

9.    Consider accessibility.  Deaf and disabled people should not have to fight for their access needs to be met.  Check out JISC Techdis’ accessibility guide.

10.  Find a home for the conference outputs.  After the event, collect the materials and online conversations together for people to access after the event and put them in a logical place on  your website – then add to them and ask people to comment on what would be useful next time.  Let the life of the conference extend beyond the day itself.

There’s still time to sign up for this year’s conference – booking deadline is Friday 4 March 2011.

Lord Browne’s recommendations this week remind us that the majority of students (or their parents) will be stumping up an increasing amount for a place at university. It is no surprise then that they want to be 100% sure that their education will be worth the money.

Those of us in the business of delivering and supporting higher education want to enrol students who are well prepared – if students know what they are letting themselves in for they’re more likely to flourish and stay the course.

This is easier said than done. Typically, course publicity, application, selection and enrolment generate an overwhelming amount of information. The trick is making sense of it all.

In the first of a new series of online ‘radio’ programmes – JISC on Air – we explore how digital technologies are helping universities to share reliable and consistent course information and support new students throughout the recruitment process.

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Episode 1: Successful Student Recruitment (Duration: 18:22)

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More information on this programme: http://jisconair.jiscinvolve.org

Photo by Tom Wills: http://www.flickr.com/photos/tomwills/5036718688/in/set-72157625060586946/